During the 20 years of ITIL practice, it remaisn the world’s most widely recognized and adopted framework for IT Service Management. It has grown from a cotage industry in the 80’s to a global inflence.

Over this time the many benefits of ITIL have become widely known and ocntinue to grow as the community of practice mature.

Whether you are a business customer, a service provider, a CIO or CEO, ITIL Service Management Practices Offer benefits that demonstrate their value and return on investment. Some of the widely published benefits are:

Non-properietary practice – ITIL is owned by the Office of Government Commerce, a department of the UK Government. ITIL does not require a lincense to practice and it is independent of any commercial solution or platform.

Scalable – ITIL can be adapted for any size of organization. This is a key benefit since the industry predictions for the growth of small to medium enterprise is a major developing trend.

Reduce Costs – ITIL has provedn its value in reducing overall cost of managing services.

Improved Quality – ITILc helps improve the qualityof IT services through sound management practices.

Aligned to standards -  is well aligned to the ISO/Iec 20000 Standard for Service Management.

Qualification – ITIL supports the ITSM professional with a line of accredited training and education courses.

ROI- ITIL helps IT organizations demonstrate their return on investment and measureable value to the business. This helps establish a business case for new or continuing investment in IT.

Seamless Sourcing Partnerships – Outsourcing, often with multiple service providers, is increasingly common today. ITIL is widely practiced among industry service providers and offers a common practice base for improved service chain management