Accredited by
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ITIL® V3 Foundation Bridging Course in IT Service Management
(ITIL® Version 2 to Version 3) |
The ITIL® V3 Bridging Course is provided to give candidates a fast track route to an ITIL® version 3 Foundation certificate level of knowledge. This course is only intended for existing holders of ITIL® Foundation Certificates from earlier ITIL® versions.
Workshop Takeways
The ITIL® Foundation v3 Bridging course highlights the new topics in ITIL® version 3 and the main differences from earlier ITIL® versions. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the components related to this certification. |
Workshop Outline
- Service Management as a practice (Awareness)
- Service Lifecycle (Awareness)
- Key Principles and Models (Awareness)
- Generic Concepts (Awareness)
- Selected Processes (Awareness)
- Selected Roles (Awareness)
- Selected Functions (Awareness)
- Technology and Architecture (Awareness)
- ITIL Qualification scheme (Awareness)
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Target Group
The target group of the ITIL® V3 Foundation Bridging course is existing holders of ITIL® Foundation Certificate from earlier ITIL® versions who want knowledge and understanding of the new content of ITIL® version 3. It is provided as a one-day course with a test at the end. |
Format of the Examination
This syllabus has an accompanying test at which the candidate must achieve a pass score to gain the ITIL® Foundation Bridging Certificate in IT Service Management. |
| Type: |
Multiple choices, 20 questions.
The questions are picked from the full ITIL® Foundation exam in IT Service Management. |
| Duration: |
Maximum 30 minutes. Candidates sitting the examination in a language other than their native language have a maximum of 40 minutes and are allowed the use of a dictionary. |
| Prerequisite: |
Foundation Certificate from earlier ITIL® versions. |
| Supervised: |
Yes |
| Open Book: |
No |
| Pass Score: |
65% 13 out of 20 |
| Distinction Score: |
None |
| Delivery: |
Paper based through an Accredited Training Organization / Provider |
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