| itSM Certifications |
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At organisation level, BS15000 certification is applicable and At individual level there are 3 types of certifications that are provided for ITSM/ITIL®.
Details of these individual and organization certifications are stated below:
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| ITIL® Foundation Certification in ITSM |
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This certifies that the holder has a basic understanding of the ITIL® principles: the terminology, the Service Desk function, the 10 core processes and their relationships and interfaces with other processes and the business.
This certificate is awarded after exam participants achieve a passing grade of 65% on a multiple-choice examination. |
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| ITIL® Practitioner’s Certification in ITSM |
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A practitioner certificate is available for most processes. It identifies that the holder has in-depth knowledge of the applicable ITIL® process and is capable of managing and implementing that process in an organisation.
The prerequisite is three to four years of line management experience in IT plus the Foundation Certificate in IT Service Management.
This certificate is awarded after exam participants achieve a passing grade of 60% on a multiple-choice examination. |
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| ITIL® Masters Certification in ITSM |
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| This certifies that the holder has an overall management view of the Service Desk, the 10 core disciplines of IT Service Management and their interrelationships and interfaces. It also identifies that the holder is capable of overseeing and managing an entire IT Service Management department either in the implementation stages or in a standing organisation.
The prerequisite is three to four years of management and/or consulting experience plus the Foundation Certificate in IT Service Management.
This certificate is awarded after participants meet the following criteria:
- Receive a passing grade of 50% on a management skills assessment
- Receive a passing grade of 50% on the Service Support examination
- Passing grade of 50% on the Service Delivery examination
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| Organisational Level Certification |
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| BS 15000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers.
BS 15000 is aligned with and complementary to the process approach defined within the IT Infrastructure Library (ITIL®) from The Office of Government Commerce (OGC).
BS 15000 consists of two parts:
BS 15000-1 is the formal specification and defines the requirements for an organization to deliver managed services of an acceptable quality for its customers.
The scope includes: Requirements for a management system; Planning and implementing service management; Planning and implementing new or changed services; Service delivery process; Relationship processes; Resolution processes; Control processes; and Release processes.
BS 15000-2 is the Code of Practice and describes the best practices for Service Management processes within the scope of BS 15000-1.
The code of Practice will be of particular use to organisations preparing to be audited against BS 15000-1 or planning service improvements.
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