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Service Management
Adrian Leach, Parity UK |
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Architecting the future - The business imperative for Service Management
Aidan Lawes , itSMF Uk & International |
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Dilvering ITIL® Best Practices using CA Technology
Rajendra Dhavale, CA - India |
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IT Service Excellence and BCP-DR Best Practices
Dhiraj Lal, QAI |
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Implementing ITIL® with 6 Sigma Rigor
Gautam Rao, GE Global Research |
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BS15000 – How it can help your business
John Groom , Ex - OGC |
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Challenges faced by IT Organizations
M.V.Sarma, CSC |
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The Journey to BS15000 Certification - First Past the Post
R Srinivasan, Wipro Technologies |
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ITIL® Best Practices
Prakash Sharma, QAI |
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ITIL® Process Implementation - a Perspective
M Mayavannan, Tata Consultancy Services |
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IT Service Management - GLBA -SAS 70 Framework
S.Chandramouli, Birlasoft |
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Case Study on IT Infrastructure Management Process Improvement Through Six Sigma
Manjanath Nayak, Som Nath Singh, Karthik S Rajan, Microland |
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“7 STRIDE” Implementation Approach For ITIL® Service Management A Roadmap for Success”
Samir Sardal, Sonali Akhave, Patni |
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Service Level Management – An introspective approach to the process
Pankaja Acharya, QAI |
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Implementation of Balanced Score for Excellence in Project Management
Sudipto Marjit, Tata Technologies |
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Service Desk Tools - Comparison and Recommendation
T. Malarselvan, Tata Consultancy Services |
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Auto Discovery: The potential to be a Key Component of Change and Configuration Management Strategy
Adarsh Kumar, Infosys |
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BPO IT Challenges: Critical Success Factors
Tharun Kumar, ICICI oneSource |
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Building a winning Service Desk
Prakash Sharma, QAI |
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ITSM Pills for Business Ills
Dataquest |
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Leveraging ITIL® Best Practices for Indian IT and BPO industry |
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