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Conference Round Up
IT Service Excellence 2005
(Bangalore: January 31) |
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We would like to thank the IT Comunity for their support in making India’s 1st International IT Service Excellence Conference (itSEC 2005) a Grand Success.
The conference focused on Best Practices in IT, based on the IT Infrastructure Library (ITIL®) and BS 15000 frameworks.
itSEC 2005 took India one step further on its journey towards global leadership in IT Service Management and Operational Excellence, which is a key objective of QAI.
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| Key Highlights of the Conference |
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Organized with the support of the IT Service Management Forum (itSMF), UK, the only internationally recognized and independent organization dedicated to IT Service Management. itSMF has 2500 member companies globally and chapters in about 27 nations, with the India chapter being launched soon. |
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The keynote speech by Aidan Lawes, CEO, itSMF, UK was easily the best presentation of the conference. Aidan's highly engaging style of delivery and strong content set exactly the right tone for the rest of the day. |
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19 presentations encapsulated in 1 action-packed day, incorporating the essence of the topics that were covered in itSMF’s 3-day global conference held in Nov 2004 at Brighton, UK. An armchair view of the global scenario, without leaving your doorstep! |
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150 delegates from over 50 companies, with strong representation from leaders of the Indian IT Service Management industry (Infosys, Wipro, TCS, Satyam, Patni, HP, IBM, BSI). Importantly, the Right people from the Right organizations. |
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A opportunity for delegates to interact and network with International and Indian ITSM Practitioners/thought leaders. A chance to appreciate global trends and accelerate implementation of IT Best Practices, based on ITIL® and BS 15000. |
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| Speakers/ Presentations |
All selected papers and presentations below have been uploaded on our website (wherever we had the speaker’s consent to do so.) To view/download the presentations click on the following link:
http://www.softwaredioxide.com/conference/papers |
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'Architecting the Future' by Aidan Lawes, itSMF, UK |
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'Service Management, Programme Management and Project Management – Why integrate' by Adrian Leach, Parity, UK |
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'IT Service Excellence and BCP-DR Best Practices' by Dhiraj Lal, QAI India |
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'IT Infrastructure Management Process Improvement through Six Sigma' by Manjanath Nayak, Som Nath Singh & Karthik S Rajan, Microland |
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'7 Stride Implementation Approach for ITIL® Service Management' by Sonali Akhave, Patni |
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'Implementation of Balanced Scorecard' by Sudipto Marjit, Tata Technologies |
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'Service Desk Tools - Comparison & Recommendation' by T. Malarselvan, TCS |
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'Service Level Management Process' by Pankaja Acharya, QAI India |
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'BPO IT Challenges: Critical Success Factors' by Tharun Kumar, ICICI oneSource |
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'Auto Discovery-Key Component of Change & Configuration Management' by Adarsh Kumar, Infosys |
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'ITSM - GLBA-SAS 70 Framework' by S.Chandramouli, Birlasoft |
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'ITIL® Implementation – A Perspective' by M Mayavannan, TCS |
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'Professionalism in ITSM' by Graham Morris, British Computer Society |
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'ITIL® & CMMI- Complementary or Confilicting?' by P J Corum, QAI MEA |
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'Management of IT Security' by Col Koregaonkar, MBT |
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'BS15000 – How it can help your Business' by John Groom, ex-OGC |
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'The Journey to BS 15000' by R Srinivasan, Wipro |
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'Managing IT Challenges under Confilicting Mandates' by M V Sharma, CSC |
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'Driving Improved Global IT Service Delivery with ITIL® and Six Sigma Rigour' by Gautam Rao, GE John Welch Center |
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| Recognising Excellence |
QAI recognized the pioneering efforts of 40 ITIL® qualified professionals by awarding them with hand picked text books, to help them further their knowledge on aspects of ITSM. The books were graciously supplied by Tata McGraw Hill, and were presented to the awardees by Graham Morris of the British Computer Society. |
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| ITSM Discussion Group Launched |
QAI used the occasion to announce the inauguration of the IT Service Management Discussion Group. This discussion group will serve as the logical platform for sharing of best practices, implementation experiences as well as networking for the IT Community. To access the forum click on the following link: http://www.softwaredioxide.com/itsm/disussion group |
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| Supporters & Sponsors |
| We owe a debt of gratitude to the following organizations, who helped us make this conference a grand success: |
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“Liked the topics selected and spectrum of speakers involved” - Mehboob Rukadikar, Satyam Computers
“Dhiraj Lal’s address was very relevant to today’s reality… Aidan Lawes was very informative… Balanced Scorecard by Sudipto excellent… BS 15000 by John Groom was very informative and crisp” - Ashish Saigal, Oracle
“Adrian Leach and PJ Corum were really useful” - Jayaraj, Cable and Wireless
“Liked the gathering together of internationally known figures under one roof & sharing their thoughts and views about ITIL® & journey of ITIL®” - Sanjay Kumar, Wipro
“Has brought the international perspective to India and the significance of ITSM to India was well defined” - Prasanna Moses, Unisys Global Services
“Covered the length and breadth of IT Service Management...” - Ashwini K Sharma, Satyam Computers
“It gave an example and set standard through demonstrating true professionalism” - Mohan B S, Netsol
“All sessions were very interesting and informative” - Selva Kumar, Cable & Wireless
“East or West QAI is the best” - S. Chandramouli, Birlasoft
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| For details on future conferences and related workshops, visit www.qaiasia.com |
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| ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. |
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