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- Derieved
from ITIL®, the BS 15000 standard describes an
integrated set of management processes and a recognized,
tried and tested management system which allows an
IT service organization to plan, manage, deliver,
monitor, report, review and improve its services and
ensures effective delivery of services to the business
and its customers.
- End-to-end
ITIL® 'Best Practices' Implementation:
- QAI provides
facilitation, guidance and support for an
organization-wide deployment of ITIL® 'Best
Practices'.
- Process
Specific Consulting Interventions
- Apart from
end-to-end ITIL® implementation, QAI also
provides specific Process Area related interventions
to address critical pain areas in the organization
that create highest impact to the business. For
example:
- Setting
up Service Desk Operations
- Service
Delivery Planning Processes (SLA Management,
Availability Management and Capacity Management)
- Infrastructure
Control processes (Configuration Management, Change
Management & Release Management) and so on.
- BS 15000
Certification Consulting
QAI provides end-to-end handholding, guidance, and
facilitation through periodic consulting for achieving
the BS 15000 certification. QAI's ITIL® and BS
15000 implementation methodology focuses on robust
implementation and institutionalization of ITIL®
best practices and processes that deliver value to
your business, rather than just achieving the minimum
certification criteria of BS 15000 and getting certified.
QAI's
ITIL and BS 15000 Aligenment Mehtodology...
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