QAI India Ltd. - Consulting

Overview

The Business Process Outsourcing (BPO)sector which includes back office companies and Customer Contact Centers, holds enormous promise for the Indian economy. The future growth of the sector is dependent on being globally competitive, as outsourcers are raising the bar on a continuous basis.

Uniquely positioned, India has the potential to become a world leader in the sector. QAI attempts to facilitate this potential by providing consulting and training services for enabling Operational excellence.

Today, technology is no longer the key differentiator. The ability to manage human resources and maintain quality, with an ability to meet ever-increasing customer expectations are the expected growth levers.

BPO organizations today have to focus on·

Managing service levels efficiently;
Increasing quality of services delivered;
Reducing costs of operations;
And in the process ensure growth in revenues and profits.

At the first glance, these goals seem counter productive. How can a company increase service levels at the same time reduce costs AND improve Quality while ensuring shareholder value?

QAI helps companies to achieve just this. With one of the largest pool of experienced consultants with international exposure, we provide a wide array of services that include:

Six Sigma Consulting, Deployment and Training
- QAI is the first company to have a Six Sigma Practice for the BPO space, and has Six Sigma Coaches with extensive experience of Six Sigma mentoring, training and deployment in BPOs and Customer Contact Centers.
- QAI regularly conducts trainings on Green and Black Belt certifications across major cities in the Asia Pacific.
- QAI regularly conducts Champion and Overview trainings both in-house, as well as public training.
COPC Implementation and support

QAI is the implementation partner for COPC and provides end-to-end consulting and assurance services for COPC certification.
QAI conducts the COPC Registered Coordinator Training in India.
QAI offers the COPC HPMT (High Performance Management Techniques) Training.

Performance enhancement consulting and training
- QAI provides consulting and training interventions in key operational areas like Transaction Monitoring, Service Levels, Customer Satisfaction, Data and Information Management and People Management.
- QAI India offers Benchmarking services for gap analysis and performance tracking.

Overview

COPC Implementation

Six Sigma

IT Service Management

Enhancement

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Useful Links

QAI partner to launch a Certification programme for the BPO industry.More>

Driving India's BPO Leadership...

QAI has been instrumental in creating high performance customer contact centers and BPOs. Our clients include:
24/7Customer.com, Accenture, Adventity, Convergys, Daksh, Epicenter, EXL Service, GTL, HCL BPO, Hughes BPO, Hewlett Packard, iGate GPO, ICICI Bank, Intelenet, Maersk, Mastek BPO, NIIT Smartserve, Reliance Infocomm, Standard Chartered (SCOPE), Talisma, Transworks, Wipro-Spectramind, WNS…