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QAI helps organizations
bring about measurable improvement in performance levels,
in the areas of End User Satisfaction, Productivity, Service
Levels and Quality. This is accomplished through training
and consulting interventions.
Our Performance Enhancement Consulting Services include:
- Business Process
Management: Formulating the framework, helping in creating
process maps and creating dashboards for all core and support
processes.
- Quality Assurance
System Design, Deployment and Health Check (including
Monitoring and Process Audits): This includes identification
of voice of customer and help in setting up and deployment
of processes primarily focused on Monitoring and Process
Audits.
- Staffing Analysis
and Workforce Management: Implementation of processes
for forecasting, roster generation, and floor management.
- Management Information
System: Creating a set of reports for data based management
of all functions. The coverage goes right across the organization
and includes sources, destinations, formats and frequency.
The design is independent of technology.
- Benchmarking:
QAI provides Benchmarking Services to enable a comparison
of your organization with the typical and ‘best of
class’ in terms of performance and processes.
QAI Performance Enhancement
Training Workshops include:
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