Overview to People Capability Maturity Model®

COPC Training Programs

• COPC-2000® CSP Standard Overview

• COPC Registered Coordinator Training

• High Performance Management Techniques Training
  
  

Six Sigma Training Programs

• Six Sigma Champion Training

• Six Sigma Green Belt for IT Enabled Services

• Six Sigma Black Belt for IT Enabled Services 

• Minitab Training

• Train the Trainer
  

Certification Programs (Presented by NASSCOM Executive Development Program and Designed and Delivered by QAI India)

• Certified BPO Team Leader, Level 1 (CBTL-1)
• Certified BPO Quality Analyst (CBQA)

• Accredited ITIL^® Foundation Course
• Foundation Certificate in ITSM

  
  
• Practitioner Certificate in ITSM
  • Problem Management
  • Change Management
  • Service Level Management
  • Service Desk & Incident Management
  
  
• Manager Certificate in IT Service Management
  • IT Service Support
  • IT Service Delivery

• Help Desk Analyst
• IT Service Continuity
• ITIL® Infrastructure Management
• Planning and Implementation Techniques for ITSM
• ISEB Certificate in Security Mgmt
• ISEB Certificate in Configuration, Change and Release Management

Performance Enhancement Training Programs

• Quality Management

• Metrics Based Management

• Resource Management

• Effective People Management

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