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As the implementation partner
of Customer Operations Performance Center Inc. (COPC) in India,
QAI provides Training and Certification for the COPC Registered
Coordinator.
The Registered Coordinator
Certification is an essential part of the COPC-2000® CSP
Standard (COPC Standard) certification process for any entity.
Each location seeking certification needs at least one COPC
Certified Registered Coordinator. To become registered, a
professional must:
- Attend the 5-day COPC
Registered Coordinator Training.
The COPC Registered Coordinator Training workshop is designed
to teach the skills necessary to effectively implement the
COPC Standard in your organization, maximize operational
performance, improve vendor selection and management capabilities,
and achieve higher levels of client and end user satisfaction.
The training program provides the necessary tools to enable
participants to demonstrate competency with the content
of the COPC Standard, be more knowledgeable of approaches
for operating a high performance customer contact center
or fulfillment operation, and learn common operational pitfalls
to avoid.
- Obtain 90% in the final
written examination.
For any further details
on COPC Certified registered coordinator training, write to
us at Ites@qaiindia.com
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