| |
Conference:
Bangalore, India:
August 24-25, 07 |
| |
Conference Tutorials:
August 25 -
September 7, 07 |
|
|
|
|
|
 |
Tutorials |
|
| |
 |
| Gold Box Testing: Testing as if Customers Mattered |
|
| Richard Zultner, Director, QFD Institute & Zultner & Co, Zultner & Co. |
| |
|
|
|
| Bangalore: |
Date: Aug 29 |
| Delhi: |
Date: Aug 30 |
| Mumbai: |
Date: Aug 31 |
|
| |
Can the technical quality of our systems go up, while customer satisfaction goes down? Yes, unless we also test from the perspective of the customer. This tutorial presents a practical approach to focusing existing test methods from the viewpoint of the customer. Both white box and black box test methods focus on technical aspects of systems, and aim to remove defects (defined in technical terms). This is fine, but we must supplement these approaches with a customer-centric method: "gold box" testing -- a set of techniques to align test effort (and results) with customer satisfaction. This extension of the V model allows us to even detect missing requirements, and focus test effort where it matters most for the customer. We need to able to test code, design, and even requirements against customer satisfaction. This is especially important for rapid development, fast-track, and agile development projects. Without understanding precisely what is most important to the customer (and why), it is easy to put great efforts into testing that have no effect on the satisfaction of customers with the final system. Gold Box testing addresses this problem directly by applying Blitz QFD (Quality Function Deployment) to software testing situations. The aim is to assure the development of systems that satisfy customers. |
| |
| Meet Richard Zultner |
Dr. Richard Zultner is a Senior Consultant with Cutter Consortium's Agile Software Development & Project Management Practice and a contributor to its Advisory Service. He is the founder and director of the QFD Institute, a nonprofit research organization dedicated to the advancement of quality function deployment (QFD). His primary area of focus is efficient software process improvement approaches, including theory of constraints (TOC), daily management methods such as statistical process control, and cross-functional management techniques such as QFD.
He received the Akao Prize in 1998 for his work in applying QFD to software. He is an international consultant, educator, author, and speaker and has professional certifications in quality, software quality, project management, software engineering, and TOC.
|
| |
|
| Bangalore |
Tutorial Date: August 29, 2007
Tutorial fee: INR 5,500 + 12.36% Service Tax
Registration timing: 0900 hrs
Tutorial Timings: 0930 - 1730 hrs
|
| Delhi |
Tutorial Date: August 30, 2007
Tutorial fee: INR 5,500 + 12.36% Service Tax
Registration timing: 0900 hrs
Tutorial Timings: 0930 - 1730 hrs
|
| Mumbai |
Tutorial Date: August 31, 2007
Tutorial fee: INR 5,500 + 12.36% Service Tax
Registration timing: 0900 hrs
Tutorial Timings: 0930 - 1730 hrs |
|
| |
|
|
|
