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Introduction
to BS 15000
(One
Day Workshop)
Faculty: John
Groom
Register
Online
Workshop
Overview
Increasingly,
enterprises today rely upon IT for the delivery
of business critical services, often directed to
the end consumer.
Derived from ITIL® (the global de facto standard
for best practices in IT Service Management), the
BS 15000 provides a recognized framework as the
basis for sound IT service management controls,
enabling an organization to plan, manage, deliver,
monitor, report, review and improve its IT service
management to better support business requirements.
The BS 15000 standard is applicable to organizations
of all sizes, which are:
- Providers
of 'Managed IT services'.
- Businesses
that are outsourcing their IT services.
- Internal
IT departments / businesses managing their own
IT services.
As an IT service
provider (internal or external), you need to give
trust and confidence to your customers and partners,
that your organization has the processes and procedures
in place to demonstrate compliance with IT Best
Practices.
This 1-day workshop provides a good understanding
of the BS 15000 standard - its scope, content, benefits
and applicability.
Workshop Objectives
The
objective of this workshop is:
- To enable
you to understand the purpose, importance and
use of BS 15000
- To discuss
the motivation behind why suppliers and providers
of IT services alike should be interested in adopting
the BS 15000 standard
- To provide
an overview of various IT service delivery processes
- To discuss
the challenges in implementing BS 15000
- To understand
the BS 15000 certification scheme, eligibility
requirements and the roadmap for the same
Who
should Attend
The
workshop is aimed at :
- Managers
and staff wanting to know more about BS 15000
and are involved in its implementation, including:
- IT directors and Business managers
- IT service providers
- IT staff
- Service improvement managers
- BS 15000 implementation teams
- Professionals
interested in BS 15000 certification :
- Quality managers and consultants
- Auditors
- IT Purchasing managers
- Process consultants
- Senior
managers interested in service quality, service
costs and corporate governance for IT service
excellence.
Workshop
Contents
- Introduction
- Scope
- Terms and Definitions
- Benefits of IT service management
- Who will benefit from BS 15000
- Requirements
for IT service management
- The management system
- Documentation
- Staff competence, awareness and training
- Planning
and Implementing Service Management
- Planning
and Implementing New or Changed Services
- The
BS 15000 Service Management processes
- The
BS 15000 certification
- Certification scheme.
- Requirements for eligibility
- Eligibility scenarios and practical exercises
- A
high-level test of how well your own organization
meets the requirements of BS 15000
- The
drive for continuous improvement and getting help
Open discussion
Participant
Take Away
Apart from fulfilling
the various workshop objectives, the participants
will have the opportunity to produce a high-level
view of how well their own organization's ITSM processes
meet the requirements of BS 15000.
They will also receive a White Paper that provides
an overview of the complete subject area.
Meet John Groom
- John is an
internationally acclaimed expert in IT Service
Management
- He has over
30 years of experience in IS/IT as a practitioner
and as a consultant
- He is
a certified BS 15000 consultant and a key contributor
to the development of BS 15000 standard as OGC’s
representative in the BS 15000 'Development Board'
- He has been
responsible for development of BS 15000 'Certification
Scheme' as the member of executive sub-committee
of ITSMF
- His wide
experience spans information system design and
development, systems analysis, IS and IT service
management, and capability and maturity assessment
- He has provided
consultancy to local governments on IS/IT strategy
and projects, and was responsible for UK's contribution
to the G7 Government Information Society initiative
- He is a member
of the Institute of IT Service Management
- He is the
author of OGC's IS Planning Subject Guide on Policies
and IS Strategies
- He is the
co-author and project manager of the 'Evaluation
of the Impact of OGC's Main IT System'
He is co-author and project manager of OGC's Financial
and Management Information System, analysis and
design specifications, as well as OGC's Software
Information Service Future Requirements
* OGC is Office
of Government Commerce (UK), the originator of ITIL®
& BS 15000
* For more information
you are requested to write to:
customer_relations@qaiasia.com
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