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Speakers
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Aidan
Lawes
itSMF, UK |
‘The
itSMF - Architecting the Future’
Aidan has over 25 years of experience as a consultant/trainer.
He has been actively involved with the Service
Management discipline for the past 13 years.
He has contributed to many of the publications
in ITIL® and other ITSM publications, is
one of the architects of and chairs the committee
developing the formal certification scheme for
BS15000. |
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Adrian
Leach
Parity, UK |
‘Service
Management, Programme Management and Project
Management - Why integrate?'
Adrian has 36 years of industry experience and
has trained more than 1300 people through the
ITIL® Foundation and Practitioner level
courses, and more than 500 for Manager/Master
level. He has consulted on key aspects of the
IS Life cycle including Business, IT and Service
Planning Strategy, Integration and Transition
Management of IT Applications. |
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John
Groom
ex-OGC, UK |
‘BS15000
How it can help your Business’
John is an internationally acclaimed expert
and BS 15000 consultant, a key contributor to
the development of BS 15000 Standards and Certification
Scheme as OGC’s representative in the BS
15000 Development Board. |
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Dhiraj
Lal
QAI India |
‘IT
Service Excellence and BC/DR Best Practices’
Dhiraj Lal has more than 17 years experience,
largely in Banking and Business Process Outsourcing.
His experience is diverse and covers both Line
and Staff functions - Audit, Risk, Quality,
Control, Operations, Sales, and Profit Centre
Mgt. He is a Certified Information Systems Auditor
and a Certified Business Continuity Planner,
associated with DRI Asia. |
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R.
Srinivasan
Wipro Technologies
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‘The
Journey to BS 15000 Certification’
R. Srinivasan heads the Global Command Center
(GCC) and Europe Service Delivery for Wipro
Technologies and played a key role in ensuring
that Wipro’s GCC was amongst the first
in the world to be awarded the BS 15000 Certification. |
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M.V.
Sarma
CSC India |
‘Managing
IT Challenges Under Conflicting Mandates’
M V Sarma has more than 15 years of experience
in IT Service Management, Six Sigma, ISO, ITIL®,
BS 15000 & PCMM. He is currently responsible
for Global Infrastructure Services at CSC India. |
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Gautam
K Rao
GE Global Research
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‘Driving
Improved Global IT Service Delivery with ITIL®
and Six Sigma Rigor’
Gautam is currently with John F Welch Technology
Center, Bangalore, part of GE Global Research.
In his Six Sigma Black Belt role, he drives
technology implementation to deliver ITSM process
improvements. He has 8 yrs of experience &
was one of the first two Indians to be certified
as ITIL® Service Manager. |
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