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10 Golden Goblets for ITIL® v3 Early Adopters - Decision Drivers and Self-Assessment
Gautam Nadkarni, ITSM Consultant, Infosys Technologies
 
This paper is based on the author's experience of leading one of the first ITIL® v3 assessments in the world conducted for a large telecom organization based in Europe. The paper is targeted at the ITSM community in general who are on the threshold of making a decision on ITIL® v3 adoption and possible ways to move ahead. The first 5 golden goblets are sequential questions on parameters of organization context and internal factors such as organization size, state of flux, ITIL® adoption status, etc.

The answers to these questions will help in clarifying whether the organization needs ITIL® v3 and is ready for an ITIL® v3 adoption. The later 5 golden goblets are component categories such as roles, functions, artifacts, concepts, etc. which are ITIL® v3 essentials. These categories contain components defined in the ITIL® v3 books and need to be verified if they exist or not within the ITSM organization. This will help organizations in doing a rapid check of their organization with respect to ITIL® v3 and understand the basic level of alignment with ITIL® v3.

This paper comes at an appropriate juncture when ITIL® v3 has just been released and the ITSM masses as well as management are looking for high-level understanding of new concepts and changes in ITIL® v3. The paper will help highlight the key and summary considerations which managers of any ITIL® v3 aspiring organization should take into account as well as provide insights into expected components for ITIL® v3.
 
Meet Gautam Nadkarni

Gautam Nadkarni, ITSM consultant has wide experience in ITIL® assessments, ITSM solutions and professional training in ITIL® Masters. He provides ITSM consulting to various fortune customers and also leads several internal initiatives in the Infosys process consulting group. He also carries with him experience in process consulting using other frameworks such as CMMI, Six Sigma, etc. He has recently led and completed an ITIL® v3 assessment for a large telecom organization based in UK/Europe region.
 
 
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