Organized by:
     
     
 
   ITSM 2006
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An information packed day with 14 presentations from eminent speakers and representation from organisations across the globe including leaders of the Indian IT Service Management industry (Infosys, Wipro, TCS, Satyam, Patni, HP, IBM, BSI). Importantly, people with common objectives together under one roof.
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ITSM 2006 gave delegates an opportunity meet & interact with like minded professionals and to exchange best practices of IT Service Management domain in their organisations and industry as a whole.
Speakers / Presentations
ITSM 2006 proved to be a value add to the attendeed because of the information shared by our esteemed speakers:
• 'Global Support within Problem Management' by Mira Kajko-Mattsson, Stockholm University and Royal Institute of Technology
• 'The Consolidated Service Desk - The Reality!' by Brian Kerr, Axios Systems
• 'Managing IT Business Risk' by T Srinivasan, Mercury
• 'ITSM Journey: Roadmap to Operational Excellence' by Sunil P Rangreji, Wipro Technologies
• 'Innovative Service Management – Results Driven Business Approach' by Srinivas Polisetty, CSC
• 'ITSM Operational Layer and Business Strategy' by S.Chandramouli, Satyam Computers
• 'Information Technology Controls: A key to Internal Controls' by Satish Kumar Syal, NIIT
• 'Facing the ITSMf Certification Audit - Tips and Traps' by M N Sudarshan, BSI
• 'IT Service Management through implementation of ITIL®/BS 15000 : A Case Study' by Col. T L Sharma, HCL Comnet
• 'The Path Ahead – Achieving Business Excellence for clientele through IT Service Excellence' by Pavan Kishore Subramanya Kota, Radhakrishnan Balagopal, Kanbay
• 'The IT Balanced Scorecard – Imperative for the New Age CIO' by Sudipto Marjit, Tata Technologies
• 'Implementing Effective Service Management - Lesson’s Learnt from ITIL® and ITSM' by Ramya Gandekar, Cognizant
• 'Managing Availability – IT Service Management to the rescue!' by Rohit Nand, Infosys
• 'ITIL- Beyond the Process Areas!' by Vinod Agrasala, QAI India
Supporters / Sponsors
We owe a debt of gratitude to the following organizations, who helped us make this conference a grand success:
 
 ITSEC 2005
Key Highlights of the Conference
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Organized with the support of the IT Service Management Forum (itSMF), UK, the only internationally recognized and independent organization dedicated to IT Service Management. itSMF has 2500 member companies globally and chapters in about 27 nations, with the India chapter being launched soon.
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The keynote speech by Aidan Lawes, CEO, itSMF, UK was easily the best presentation of the conference. Aidan's highly engaging style of delivery and strong content set exactly the right tone for the rest of the day.
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19 presentations encapsulated in 1 action-packed day, incorporating the essence of the topics that were covered in itSMF’s 3-day global conference held in Nov 2004 at Brighton, UK. An armchair view of the global scenario, without leaving your doorstep!
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150 delegates from over 50 companies, with strong representation from leaders of the Indian IT Service Management industry (Infosys, Wipro, TCS, Satyam, Patni, HP, IBM, BSI). Importantly, the Right people from the Right organizations.
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A opportunity for delegates to interact and network with International and Indian ITSM Practitioners/thought leaders. A chance to appreciate global trends and accelerate implementation of IT Best Practices, based on ITIL and BS 15000.
Speakers / Presentations
All selected papers and presentations below have been uploaded on our website (wherever we had the speaker’s consent to do so.) To view/download the presentations click on the following link:
http://www.softwaredioxide.com/conference/papers
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 'Architecting the Future' by Aidan Lawes, itSMF, UK
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 'Service Management, Programme Management and Project Management – Why integrate' by Adrian Leach, Parity, UK
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 'IT Service Excellence and BCP-DR Best Practices' by Dhiraj Lal, QAI India
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 'IT Infrastructure Management Process Improvement through Six Sigma' by Manjanath Nayak, Som Nath Singh & Karthik S Rajan, Microland
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 '7 Stride Implementation Approach for ITIL Service Management' by Sonali Akhave, Patni
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 'Implementation of Balanced Scorecard' by Sudipto Marjit, Tata Technologies
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 'Service Desk Tools - Comparison & Recommendation' by T. Malarselvan, TCS
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 'Service Level Management Process' by Pankaja Acharya, QAI India
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 'BPO IT Challenges: Critical Success Factors' by Tharun Kumar, ICICI oneSource
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 'Auto Discovery-Key Component of Change & Configuration Management' by Adarsh Kumar, Infosys
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 'ITSM - GLBA-SAS 70 Framework' by S.Chandramouli, Birlasoft
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 'ITIL Implementation – A Perspective' by M Mayavannan, TCS
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 'Professionalism in ITSM' by Graham Morris, British Computer Society
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 'ITIL & CMMI- Complementary or Confilicting?' by P J Corum, QAI MEA
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 'Management of IT Security' by Col Koregaonkar, MBT
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 'BS15000 – How it can help your Business' by John Groom, ex-OGC
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 'The Journey to BS 15000' by R Srinivasan, Wipro
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 'Managing IT Challenges under Confilicting Mandates' by M V Sharma, CSC
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 'Driving Improved Global IT Service Delivery with ITIL and Six Sigma Rigour' by Gautam Rao, GE John Welch Center
Recognising / Excellence
QAI recognized the pioneering efforts of 40 ITIL qualified professionals by awarding them with hand picked text books, to help them further their knowledge on aspects of ITSM. The books were graciously supplied by Tata McGraw Hill, and were presented to the awardees by Graham Morris of the British Computer Society.
Supporters / Sponsors
We owe a debt of gratitude to the following organizations, who helped us make this conference a grand success:
 
 
Sponsor
Platinum Sponsor
 
Supporter
 
 
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