Organized by:                  Speakers & Presentations • Bringing in the Next Generation of Infrastructure Management Services   Priti Rao, Sr. Vice President & Head – Infrastructure Management Practice, Infosys Technologies • Information Technology Governance Issues for IT Service Management   Vikas Gadre, CIO, Tata Chemicals • Going Beyond IT Service Continuity – Prepare for the Worst, don’t Hope for the Best!   Venkataram Arabolu, Managing Director, BSI • Last Mile Issues in IT Services Delivery   V Balakrishnan, CIO, Polaris Software • ITIL® V3, a Better Guidance for ISO/IEC 20000   Prakash Sharma, Head - ITSM Practice, QAI • Six Sigma - An Implementation Approach for CSI   Nikhil Desai, Consultant, Uday Nagarkatti, Head - Thought Leadership Practice, Wipro Technologies • 10 Golden Goblets for ITIL® v3 Early Adopters - Decision Drivers and Self-Assessment   Gautam Nadkarni, ITSM Consultant, Infosys Technologies • Role Of Technology in Implementing ITIL®   C.V.Venkata Subramanian, Principal Consultant, Computer Associates • ITSM: Service Level Management - Measuring Availability and Throughput - A Different Perspective   Gerald Wilson, Head of Service Level Management Function, IDEA Cellular • Value Added Service Desk as PMO Interface   S.Chandramouli, Head of the Offshore Delivery Unit, S.Rajarajan, Consultant,  Satyam Computers • Modified Six Sigma Techniques for Remote IT Management   Kiran Rao, Director of Information Systems, Sterling Commerce • A Perspective on ITIL®, COSO, Cobit, CMM & SAS70 in Sarbanes-Oxley Compliance   Niranjan Pandey, ICT Audit Incharge, ST Microelectronics • Automation as Enablers of ITSM Service Excellence   Som Nath Singh, Sr Manager-Quality, Anshuman Dash, Associate Manager - Quality, Nagaraja Kini, Associate Manager - Quality, Ritu Saxena, Process Leader, Microland • Role of ITSM in Application Life Cycle Management   Manoj Kumar Mauni, IS Operations Manager, Maersk India       Sponsor Platinum Sponsor   Supporter     ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.