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ITIL® V3, a Better Guidance for ISO/IEC 20000
Prakash Sharma, Head - ITSM Practice, QAI
 

The presentation would help you understand ISO/IEC 20000 standard and how it relates to ITIL® V3. It includes the certification schemes for organisations and individuals. This presentation would give case examples like: How organisations in Asia have used ITIL® and ISO/IEC 20000 together to draw tangible benefits to their business.
 
Meet Prakash Sharma

Prakash has over 13 years of experience in IT Service Management across a gamut of industries. He is an expert on IT Infrastructure Management Service Delivery Operations & Quality Processes (ITIL®, ISO, Six Sigma). His rich inventory of experience in the domain of IT Service Management includes Managing IT Services over large IT Infrastructure; end-to-end ITIL® implementation in large organisations across various industries and conducting ITIL® trainings at various levels.

He has successfully managed creating service delivery Infrastructure from scratch, its rollout and managed the entire IT infrastructure. An Engineering Graduate from DCE Delhi; an MBA from DMS IIT Delhi; he is also Certified at ITIL® foundation and Service Managers level and accredited by ISEB to conduct ITIL® trainings across all levels.
 
 
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