For years, companies have struggled with the need for tighter relationships between Project execution strategy and business strategy. ITIL® best practice can be utilized to setup a Project Management Office to solve this management problem, resulting in sustained increases in service levels.
ITIL® is best practice guidelines for service management, with the guidelines describing what rather than how. We can see a lot of similarities between service desk functions and PMO. ITIL® not only describes the framework for establishing and operating IT service management. ITIL® provides its users with a range of other products, for example, in the areas of: Training and coaching, Consultancy

This paper is trying to elaborate the way in which ITIL® defined Service desk be used as value added PMO with the help of the other products defined above. The introduction of a British Standard, BS15000, with an ISO standard to follow, based on ITIL®, allows organisations to audit the quality and contribution of IT service delivery to their business

S.Chandramouli, Head of the Offshore Delivery Unit has experience in diverse arears - Review, Quality Control, Project and Program management, Operations, Sales, and Profit Centre Management and PMO. An IIM passout, he is a PMP, Certified Global Business Leader from U21 Global University and has also passed ITIL®(F) certification. He has presented papers in various International forums and is an active member in PMI’s OPM3 and PMCDF Project Works.