Organized by:                  Speakers & Presentations Modified Six Sigma Techniques for Remote IT Management Kiran Rao, Director of Information Systems, Sterling Commerce   This paper will outline how statistical and non-statistical Six Sigma tools can be customized and implemented to ensure zero defects throughout the offshoring and delivery of remote IT functions such as Network Operations, Helpdesk and Remote Server Support. The paper will demonstrate how Six Sigma tools such as FMEA, Kano Analysis, DOE and SPC can be modified for specific use in processes such as Risk Analysis, Readiness Scorecard, Transition Matrix, Steady-state Delivery used in remote IT management. Finally, it will review how applications of Six Sigma in offshored IT environments can help eliminate power politics, sideline deal breakers and build overall commitment from senior management.   Meet Kiran Rao Kiran Rao, Director of Information Systems has over 11 years of international experience in project management, program management, operations management, people leadership and organizational strategy for Fortune 500 companies in India and United States. He has rich experience managing large teams delivering enterprise global IT Infrastructure Management at Senior Management level. He is a certified Black Belt in Six Sigma, certified in ITIL® and PMP.     Sponsor Platinum Sponsor   Supporter     ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.