Organized by:                  Suggested Areas for Papers / Best Practices Submissions could relate to subject areas such as, but not limited to, those below: • Compare and contrast ITIL v2 & ITIL v3. • ITIL v3 - Implication for the organisations wanting to migrate to ITIL v3. • Case Studies on ITIL® and ISO20000 Implementation. • Challenges in implementing ITSM Best Practices. • Quality Management in ITSM. • Role of IT Service Management in Business Strategy. • ITSM Automation tools – implementation issues. • IT Governance and ITSM. • Relevance of ITSM for complying with international regulations like SOX (Sarbanes Oxley Act) and SAS 70 (Statement on Auditing Standards 70) etc. • Use of Six Sigma for continuous improvment in IT Service Management • Comparing and Contrasting various Frameworks, Standards and Models (ITIL® , COBIT, BCP/DR, ISO 20000, ISO 27000, EFQM, Balanced Scorecard, etc.) • Making sense of ITIL v3 IT Service Life cycle; from cradle to grave. • Does ITIL v3 provide a better guidance to achieve ISO20000. • Using Balance Score card methodology for IT Service Management. • SOX compliance and IT Service Management. • IT Governance and Service Management. • The new ITIL qualification scheme- implication for professionals. • ITIL v3- Service management goes strategic - much beyond operations. • Using best of breed - CMMi, ITIL, Six Sigma, ISO27001, ISO20000. • Service management tools - what changes would ITIL v3 bring in.     Sponsor Platinum Sponsor   Supporter     ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.