Organized by:                  Speakers & Presentations Six Sigma - An Implementation Approach for CSI Nikhil Desai, Consultant, Uday Nagarkatti, Head - Thought Leadership Practice, Wipro Technologies   Continual Improvement can be defined as "Getting better all the Time". This is not limited to quality initiatives alone, and can be extended to other facets of business like business strategy, relationship management, and Organization capabilities like People, Process and Technology. ITIL® version 3.0 builds on this philosophy by introducing Continual Service Improvement (CSI) which encourages IT Organization and provides them with an approach to continually evolve and improve all through out the Service Life Cycle. In IT organizations, Enormous performance data and metrics get recorded at Service Operations phase. If analyzed thoroughly, these could provide meaningful insights into current service delivery capability and provide tremendous opportunity for further improvements. 7-step outline on implementing CSI can be effectively leveraged to accomplish such metrics-driven, objective Service Improvements. DMAIC is mostly ideally suited for Implementing improvements in a highly transaction oriented and cross functional environment. An IT Service Organization exhibits both of these characteristics. Six sigma philosophy of step-wise, focused, metrics driven, goals based improvement closely resonates with 7-step Continual Service Improvement in ITIL®. DMAIC makes a very compelling proposition to be adopted as methodology for implementing Continual Service Improvements   Meet Nikhil Desai Nikhil Desai, Consultant with the "Operations Excellence Consulting Group" has vast experience in application development and maintenance projects. He has been a part of the research team at Quality Consulting Group focused on defining a maturity model for IT Services and relating it to practical requests from the IT Industry. He is an IIT graduate and is trained in six sigma.   Meet Uday Nagarkatti Uday Nagarkatti, Head - "Thought Leadership" practice is responsible for identifying leading industry requirements from the IT quality streams and applying or creating frameworks. He has over 30 years experience in Quality and was the lead responsible for getting Wipro its BS15000 and BS 7799 certification.     Sponsor Platinum Sponsor   Supporter     ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.