This interactive presentation will demonstrate how uncertainty & fuzziness in the customer's mind translate into tell-tale signs in the use of language. Left unchecked, this could be a disaster for requirements gathering. The power of NLP (Neuro-Linguistic Programming) will be used as a remarkable tool to uncover these signs. By diagnosing these "cracks in the armor" without regard even to content, both developer & customer can improve requirements clarity greatly.

Meet Steve Bender
Steve Bender, International Guru with 25 years in Human Side of Project Management & a Master Practitioner Trainer in the field of NLP has been active in Projects, Requirements, & Quality for over 3 decades across 4 continents. He has been a leading speaker on Project Management & advises some of the world’s largest companies. He is the author of “How to Achieve a Total Quality Life”, a nationally advertised Audio Tape series on the quality of personal & professional life (seen on CNN, Lifetime, & Channel America). He also authored the highly successful book “Managing Projects Well”, on "What they don't teach you in project management school.”