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Workshop Overview Many organizations have outsourced or offshored (parts of) their testing processes. There are many reasons why outsourcing requires extra attention, especially when it concerns outsourcing of testing. Examples of complete failures are plenty and "back-sourcing" is not rare anymore… Of course that's not what suppliers of testing services want. They are looking for ways to become and stay a reliable outsourcing party. The pitfalls and success factors are of interest for both the "demand" organization and the supplier. A special approach is required to cope with the special challenges of test outsourcing and to make it effective and controllable. In this tutorial Martin Pol will explain the roadmap for successful outsourcing, how to define the objectives and strategy, and what tasks could or should be outsourced. Martin will describe how suppliers are being selected and how to migrate, implement, and cope with people issues. Contracts and service level agreements (SLA's) will be discussed as well as compensation issues, and monitoring and controlling the outsourced test work. To help you gain a practical perspective of all the steps in the outsource process a real-life case study will be shared, including a spreadsheet-based monitoring tool. There is enough time to discuss and exchange experiences. Since the tutorial is more or less presented from the "demand" organizations perspective it's very useful for those who are involved in delivering testing services in an offshoring situation. Key Points
Martin Pol is both CEO and senior consultant of Polteq International Testing Services B.V. Since 1983 he has been completely dedicated to Testing. He has gained experience by managing testing processes and implementing structured testing in many organisations in different branches. He is still working in the testing practice every day. During recent years he has specialized in test outsourcing and he has developed an approach to successfully deal with this phenomenon. He has supported many organisations to define the test service levels, to organize the prerequisites and to implement test outsourcing management and monitoring. Martin is a regarded presenter at conferences and training sessions throughout Europe, the Americas, India and Australia. He was responsible for the creation of the structured testing approach TMapÒ and the Test Process Improvement model, TPIÒ and he is the co-author of the books on TMapÒ and TPIÒ which are available in Dutch, English and various other languages. These models have become world standards. Martin received the “European Testing Excellence Award” for his contribution to the field of testing across Europe.
For registration details, please write to conferences@qaiindia.com |
