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QAI helps organizations
bring about measurable improvement in performance levels,
in the areas of End User Satisfaction, Productivity, Service
Levels and Quality. This is accomplished through training
and consulting interventions.
Our Performance Enhancement Consulting Services include:
- Business Process Management:
Formulating the framework, helping in creating process maps
and creating dashboards for all core and support processes.
- Quality Assurance System
Design, Deployment and Health Check (including Monitoring
and Process Audits): Design and Deployment of a comprehensive
Quality Assurance System for your organization. This includes
identification of voice of customer and help in setting
up and deploying the process, primarily focused on Monitoring
and Process Audits.
- Staffing Analysis and
Workforce Management: Implementation of processes for forecasting,
roster generation, and floor management
- Management Information
System: Creating a set of reports for data based management
of all functions. The coverage goes right across the organization
and includes sources, destinations, formats and frequency.
The design is independent of technology.
- Benchmarking: QAI provides
Benchmarking Services to enable a comparison of your organization
with the typical and ‘best of class’ in terms
of performance and processes.
QAI Performance Enhancement
Training Workshops:
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