|
White Papers
Case
Studies
Presentations
- Enhancing
Competitiveness: The Ecosystem Edge
Presentation made by Mr. Navyug Mohnot, CEO, QAI
at the BPO conclave organized by Economictimes
-
- Quality
and Training in the BPO environment
Presentation at 2nd TIE Workshop on BPO by Umesh
Vyas, Consulting Partner, QAI
- From
Here To Knowhere - The Path Ahead
Presentation at QAI-ET Knowledge Seminar by Umesh Vyas,
Consulting Partner, QAI
- Living
up to the Promise - Benchmarking and Measuring standards
of Quality, Processes and Certification
Presentation at the US Chambers of Commerce by Umesh
Vyas,Consulting Partner, QAI
- NASSCOM’s
India ITES-BPO Strategy Summit 2003
Presentation made by Dibyendu Das, Consultant,
QAI at the Nasscom ITES-BPO strategy summit.
Articles
- To
EXL, abandon the leadership model
Deepak Dhawan, chief of HR, EXL Services India
talks, at the Nasscom & QAI colloquium series on Operational
Excellence for ITES-BPO, about the seemingly right formula
and model to manage the unwieldy “brat pack”,
which has more muscle than brains and more potential than
performance in the industry. >>
- Linguistics
and Culture: heart of BPO
At the Limebridge Contact 2003 conference
the deceptively simple but extremely important role of linguistics
and culture in the success of a contact center was demonstrated.
Linguistic skills can be developed, taught and acquired.
But the more important point is the “culture”
and cultural sensitivity. >>
- IT
and the art of leadership
The fundamentals of leadership in the light of the scriptures
and the ideals of the past. Ganesh Natarajan shares
with us a peek into the leadership of today's IT world.
>>
- Six
Sigma Will Raise India's Competitive Edge
Models abound and there seems to be takers for every
one of them, and new ones keep cropping up. However, 'business
goal' is the most important driving factor that can justify
any model. And any process model must have this in mind.
This is true even at the industry level.
by Deepak Kumar, Consultant, QAI. >>
- Managing
Outsourcing Maturity
If there is one thing on which the future of the IT industry
lies, it would probably be outsourcing. Outsourcing has
been a management tool for decades and has evolved from
the 1960's from a 'time-sharing' model to giving out parts
of IT operations. Entire IT operations were outsourced first
in the 1980's, which extended into alliances. Today everything
comes under the fold of 'IT enabled services.'
by Deepak Kumar, Consultant, QAI. >>
- Six
Sigma Hats for Continuous Profit Improvement
For some time the concept of “Six Sigma” has
been regarded with high esteem and great respect. Ever since
Wipro Infotech Group adopted the concept whole-hog as a
mechanism to take the enterprise on a ‘continuous improvement’
loop post CMM level 5, the awareness in the industry and
expectation from the concept has grown exponentially.
by Deepak Kumar, Consultant, QAI >>
- IT
Supported International Outsourcing
Indian companies have been largely comfortable with software
outsourcing – as service providers. With opportunities
such as IT enabled services, business process outsourcing
and contact center operations promising to open up new avenues,
these companies seem to be in a position to tap into their
experience to occupy all points on the value matrix. However,
the ‘outsourcing’ cloud is undergoing rapid changes
of its own, threatening to upturn all assumptions. A Finnish
University, which has been studying the issue for almost
a decade, has some insights on how organizations are evaluating
‘outsourcing service’ providing companies and
countries.
by Deepak Kumar,Consultant, QAI >>
Assorted
Papers
|
|
|
|
