Workshop Overview

The COPC® Registered Coordinator Training workshop is designed to teach the skills necessary to effectively implement the COPC-2000® CSP Standard in your organization, maximize operational performance, improve vendor selection and management capabilities, and achieve higher levels of client and end-user satisfaction.

Who Should Attend

Individuals from a cross-section of the organization will find this class highly useful. Attendees are diverse, with job titles ranging from vice president to individual contributor.
Group interaction is encouraged and facilitated. For some individuals, this is their first week on the job with the new employer; others have years of experience with the same company.
All share a passion for excellence, desire to learn, and a willingness to contribute to the class.

• Operations managers of call centers and fulfillment operations.
• Individuals and teams responsible for vendor selection and management
• Quality professionals
• Business analysts
• Sales managers

Workshop Format

Assignments are given for each night and a 2 to 3-hour exam (open book/notes) is given on the last day. The course structure includes lectures, scenarios, breakout sessions, readouts from the breakout groups, and quizzes. Grades will be communicated by email or phone.

The GOLD Standard

The COPC-2000 CSP Gold Standard requires significantly more robust approaches and higher levels of performance than those set forth in the COPC-2000® CSP Standard. The objectives of the Gold Standard are to:

• Provide high-performing CSPs with a new level of recognition that will distinguish them as among the best in the world.
• Provide the industry with a model to use to drive high performance.

Pre-Class Reading

You will receive a confirmation letter via email one week prior to training.
It is important to read of the COPC-2000® CSP Standard prior to training by accessing this link to the COPC website.