Workshop Overview

THE MEANING OF OUR COMMUNICATION IS THE RESPONSE WE GET!

How often do we realize that there are serious gaps in the assessment and scoping of a Project because our interpretation of what the client wanted was countered with ‘but that is not what we meant!” It is easy to assume that we share a common language, a common vehicle for communicating with each other. But once we learn to listen more closely, we can begin to concern ourselves in the many instances of ‘crossed wires’, misunderstandings, erroneous interpretation and false assumptions that we hear around us every day.

This one day high powered program for Seniors in the Project Management domain looks at the many angles of clear and meaningful communication between people, from making direct, unequivocal statements incapable of misinterpretation, through to the subtleties of persuasion, influence and mutually respectful interactions and questioning skills.

This course shows how ‘we cannot, not communicate’ and yet we are able to choose the methods, including language, to get the best results we can.

• All means of communication are explored including verbal and non-verbal.
• The aim throughout is to sensitize participants to the many layers of message and meaning which can lie behind the simplest phrase or sentence,
• to listen, to speak and to write with care, precision and integrity.
• making direct, unequivocal statements incapable of misinterpretation,
• through to the subtleties of persuasion,
• influence and mutually respectful interactions and raising the level of mutual understanding.
• questioning skills.
• To instill that we are able to choose skillful means methods in language,to get the best results we can.
  

• Recognize the relative impact of conscious and unconscious communication
• Explain and use unconscious communication channels
• Set and communicate clear goals
• Clarify other's communication and negotiate as required
• Influence others to agreement and action
• Listen behind the words for true intention
• Select language and language patterns to power-communicate
• Read and send non-verbal signals as intended

• The paradigms of human interaction as a tool to anticipate Change in Projects
• Representational Systems as effective tools for negotiating with clients
• Dilts Neurological Levels – The drives and motivations beneath the way in which people communicate
• Learning to build a foundation of rapport for effective project teams
• Learning to leverage Predicates - Understanding that Words Can Change Minds
• Communicating with ourselves - Learning to investigate your own paradigms language patterns and meanings – The PM’s inner space
• Learning to reconnect the links between our values and beliefs and our external language – connecting between ‘Thinking your Beliefs’ and ‘Believing your Thoughts’
• Sleight of mouth – Patterns of conversational belief change
• Understanding the Deletions, Distortions and Generalizations patterns in members of the Project team and during client interface.
• Learning to recognize the potential different meanings in the language of others.
• Top negotiating tips for Project Managers

• Knowledge distribution through presentation
• Exercises based on NLP, Neuro Semantic and other Behavioral and Cognitive tools
• Roles plays
• Semi-unstructured interventions to enhance cooperative learning
• Questionnaire/OD Instruments