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Accredited
ITIL® Foundation Course
(A Three Day Workshop)
Register
Online
Workshop
Overview
Information
Technology is recognized as a critical enabler and key differentiator
for business success today. CEOs, CIOs, CTOs and senior management
are concerned about optimizing their IT investments and improving
the effectiveness and efficiency of their IT resources to
support business requirements.
This Accredited 3-day 'Foundation course in IT Service Management'
for IT professionals based on ITIL® Best Practices.
There are over 100,000 ITIL® qualified professionals in
70+ countries today and more than 12,000 appearing for the
exam every year.
This course includes a Certification exam at the end
for 'Foundation Certificate in IT Service Management’.
About ITIL® (Information Technology Infrastructure Library)
- Is
a globally used & accepted approach to IT Service Management
- Is
a cohesive set of best practices under 10 key service management
processes, drawn from over a decade of work by thousands
of IT and data processing professionals in the public and
private sector
- Is
supported by Internationally coveted certifications
- Is
adopted by leading organizations including Procter and Gamble,
IBM, American Express, Shell, Boeing, Xansa and many others
- Is
the foundation for BS 15000 certification (World's first
formal standard for IT Service Management)
Workshop
Highlights
- Introduction
- Configuration
Management
- Service
Desk & Incident Management
- Problem
Management
- Change
Management
- Release
Management
- Service
Level Management
- Availability
Management
- Capacity
Management
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Business Continuity and IT Service Continuity Management
- Financial
Management for IT Services
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Take
the
"Certification
Exam"
at the end of the course
(1
hr multiple choice format)
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For
details on Workshop Contents click
here...
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Workshop Objectives and Take Aways
At
the end of this course, participants will be able to:-
- Prepare
for and take the 'Foundation Certificate in IT Service
Management’ exam
- Understand
the need for IT Service Management
- Help
in optimizing investment on IT infrastructure and IT services
Start the progress to a robust IT governance framework
- Understand
the Key ITIL® processes, relationships between various
Service delivery processes, concepts, impacts, techniques,
their benefits and challenges of implementation
- Understand
the major deliverables, roles, tasks and responsibilities
expected from service providers, clients, managers and staff
- Improve
ability to recognize changing trends and to adapt quickly
to new requirements and market developments to get the 'competitive
edge'
- Enhance
customer satisfaction from IT service delivery
Who
should Attend
- CIOs,
CTOs, Business and Operations Heads who would like to use
IT Service Excellence practices to increase the efficiency
and effectiveness of their IT resources.
- Application,
Project and Business Managers involved in IT
- System
and Network Administrators
- Control,
Compliance and Audit Managers
- Those
who aspire to take the “Foundation Certificate in IT Service
Management'
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Exam (ISEB’s Accredited ITIL® Foundation Exam in IT Service Management)
Duration: 1 hour
*Please note extra 15 mins. Are given to examinees, whose first language is NOT English
Format: Objective type multiple choice questions, paper based
No. of questions: 40
Passing criteria: 26 correct answers
Specials note: No negative marking
Exam is conducted on the 3rd (last) day of the course |
Preparation
QAI would provide participants with their personal copy of the ISEB accredited itil foundation courseware. This courseware covers every aspect of ITIL® foundation course in a comprehensive manner.
Qai provides a rigorous exam preparation to the participants to maintain maximum passing rate in every batch. There are sample exams question papers and mock exams are conducted to improve the preparedness of the participants. The preparation covers the entire ITIL® foundation curriculum in a comprehensive manner. This is followed by discussions on the answers and the rationale document for each answer is shared with each participant.
QAI as a part of course, conducts group exercises, discussions and presentations. These play a significant role in giving an insight into the real world problems. These exercises are instrumental in enabling the participants to understand the ITIL® global best practices and how they assist in resolving critical issues and concerns in the IT Service Management domain.
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Question Bank
QAI has a rich repository of questions for the ITIL Foundation Course, which is the source of our mock questions.
QAI Success QAI has maintained a very high passing rate of 97% for the ITIL foundation courses, way above the industry standard of 90% as a result of its comprehensive course offering and exam preparation. QAI has maintained excellent participant feedback (an average of 4.7 on a scale of 5) and have garnered repeat business from its training customers worldwide. Please refer to the testimonials in section |
* For more information you are requested
to write to:customer_relations@qaiasia.com
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. |
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