The purpose is to provide practical guidance on the design and implementation of an end-to-end Configuration Management, Change Management and Release Management process.

Course Content

Session 1 - Introduction and review
The scope, basic concepts and terminology of Configuration, Change & Release(CCR) Management. Their place within Applications and Service Management.

Session 2 - Configuration management
The five stages of Configuration Management; planning, identification, control, status accounting and verification.Implementation and maintenance of the Configuration Management Database(CMDB).

Session 3 - Change Management
The scope, basic concepts and terminology of Change Management. The normal and urgent change process lifecycle including prioritization, impactassessment and resource assessment. The role of the Change Advisory Board(CAB) and the CAB Emergency Committee. Using Change Models.Change Management and theDevelopment Process.

Session 4 - Release Management
The scope, the basic concepts andterminology of Release Management. The types of software releases. Setting up a Definitive Software Library(DSL), and the Definitive Hardware Store (DHS). The Process of Release Management, including implementing new hardware andsoftware components. Impact of the Internet on ReleaseManagement.

Session 5 - Planning for the CCR Function
Managing and Measuring the CCR process.

What skills will the delegate gain?

This course will enable delegates to:

• Plan, manage and implement an IT Infrastructure
  Library (ITIL) compliant Configuration, Change and Release Management (CCRM) function using “Best Practice” guidelines.
• Describe the mission, goals, dependencies, staffing issues, project stages, benefits, costs, possible problems, tools and issues involved in such a function.
• Identify, analyze, assess, improve and transform an existing CCRM function.
• Manage a benefits realization process.
• Prepare for the ISEB (BSD) Certificate in Configuration, Change and Release Management.

Who will the course benefit?

Staff who are responsible for implementing and managing Configuration, Change and Release Management.

Staff whose organization is affected by either ISO9000/BS5750, BS7799, BSI DISC PD0005, BSI 15000:2000.

Staffs who intend to obtain the ISEB (BSD) Certificate in Configuration, Change and Release Management when available.