ITIL® Infrastructure
Management
Course
Objectives
To describe how current "best practice" will improve the
quality of your ICT provision and help deliver the agreed business
benefits.
What skills will the delegate
gain?This course will enable delegates to:
- · Identify ICT requirements
and develop ICT plans and strategies.
- Design a resilient ICT infrastructure
for current and future requirements.
- Co-ordinate, measure and
review the implementation progress.
- Ensure that the ICT infrastructure
is able to support the requirements of the IT services that support
the business.
- Prepare for the ISEB ITIL®
Infrastructure Management Certificate examination.
Who
will the course benefit?
ICT Infrastructure, Service,
Applications, Programme, Business and Operations Managers. All other
ICT staff including Business Analysts, Development, Delivery and
Support staff. Anyone responsible, or potentially responsible, for
the management of ICT infrastructure.
Course
Content
Introduction
What is an ICT Infrastructure.Why manage your ICT infrastructure.Introduction
to the four main processes of ICT Infrastructure Management (ICTIM);
Design and Planning, Deployment, Operations and Technical Support.
Overview of Service Management
The objectives and responsibilities of each of the IT Infrastructure
Library (ITIL) Service Management processes and how they relate
to ICTIM.The links to Security Management, Applications Management,
Business Perspective and Planning to Implement Service Management.
Design and Planning
The need for Design and Planning processes and their alignment with
business and IS design and planning processes.How to develop strategies,
policies, standards, designs and plans for implementing ICT solutions.Goals,
objectives, processes, deliverables, roles and responsibilities
of Design and Planning.Benefits, costs & problems.
Programme and Project Management
The need for the co-ordination and management of projects for the
implementation of business and IT service change.Overview of business
priority and alignment, and risk assessment and management.
Deployment
How to manage deployment projects for the introduction of ICT solutions
and technology.Goals, objectives, processes, deliverables, roles
and responsibilities of Deployment.Benefits, costs & problems.
Business Case and Requirements
Analysis
The purpose of a Business Case.The analysis of business requirements
to produce Statement of Requirement, Gap Analysis, Feasibility Study,
Business Case and Invitation to Tender documents.Functional and
non-functional requirements, how to ensure they are met.
Operations
How to maintain a stable, secure and agreed ICT infrastructure.Goals,
objectives, processes, deliverables, roles and responsibilities
of Operations.Benefits, costs & problems.
Supplier, Product and Service
Selection
The use of structured methods and approaches to the selection of
suppliers, products and services.Outsourcing – the benefits and
risks.
Technical Support
How to create a center of technical excellence to support all other
ICTIM and Service Management processes.Goals, objectives, processes,
deliverables, roles and responsibilities of Technical Support.Benefits,
costs & problems.
Implementing ICTIM and Benefits
Realization
The activities involved in implementing an effective ICTIM process
and function.Vision, strategy, policy and implementation plans.Developing
culture and breaking down technical and functional “silos”.Enterprise
management tools and processes.Benefits realization.
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