Knowledge Management
( A One Day Workshop )

Workshop Overview

“Learning organization” is the word coined by Peter Senge of MIT in his classic book “ The Fifth Discipline” as a key management concept. In simple terms, a ideal learning organization is one that is capable of exploring efficiently and effectively the required information and knowledge generated by people, processes, systems and others within and outside its environment, leveraging them for enhancing their clients delight. This course is aimed at putting together these concepts, the required tools and technology, necessary IT environments, related organizational societal context and their bearing on establishing the culture of “The learning organization” –  really a  Knowledge Managing company.

Workshop Objectives

This course will provide the KM overview, its relevance in the business context and implementation approach of KM system in an enterprise. This will encompass various approaches, the processes and other aspects related to KM implementation in the enterprise.  This course would provide a good linkage between the KM processes with the practical aspects and approaches on how an organization should proceed with the KM initiatives.

Workshop Deliverables and Benefits

A comprehensive understanding of the KM and its linkages with the strategic business objectives of the enterprise will be covered.  The case studies pertaining to different functional domains will be addressed. At the end of the course the participants will be able to appreciate KM and the steps to be taken by the enterprise towards building a Knowledge driven organization. This would also enable IT industries to gear up themselves to undertake KM implementation in other industry segments.

Workshop Content

• What is Data, Information, Knowledge 
  - Definitions, relavance, charecteristics and examples
• Knowledge types
  - Various types of K objects, their importance in decision making, relevance to KM goals, IC & KM
• KM and its relevance
  - KM & its goals, KM enterprise model and decision framework, K mapping and success factors, benefits result from KM actions
• Ten step approach to KM implementation
  - A four phase – ten step approach for KM deployment
• KM ambience & prepardness
  - Facilitation aspects for KM preparedness interms of people, process, technology
• Requirements engineering for KMS design
  - The mechanics of performing requirements engineering phase for KMS
  - Design and deployment
• Linkage between KM and Business strategy
  - Knowledge strategy vis-à-vis business strategy
  - K&B advantages
• KM processes
  - K cycle , K enablers, K assets and K audits, how to do real KM, and KM issues
• Enablers for KM - tools and technology
  - Stock take of KM tools and technology, KM tools market today, various technology enablers
• Check list for KM implementation
• Barriers and Pitfalls
• KM as a line of business
• Case studies on Implementation– Domestic and International
• Open house

Who Should Attend

This course is a must-attend for all those who want to leverage the K assets of their organization to achieve sustained and profitable growth. This is designed for CIOs, CKOs, and Functional/Business heads, HR Managers, Software Project Managers and other members of the software community.