Process Innovator

Toyota brought innovation into their process and made it a core competence for the organization. Dell internalized do-it-yourself assembly process for personal computers and revolutionized the PC market and remains the longest running profit-making organization in their industry. Taiwan Semiconductor Manufacturing Company opened up their Integrated Circuit design process for their customers and became a major force in the semiconductor industry. Founded in Mexico in 1906, Cemex has evolved as a global player in cement and concrete mixing industry through major process innovations.

Experience over ten years in helping over two hundred organizations to achieve operational excellence worldwide shows QAI that organizations that achieved better performance need to innovate in their process journey in order to develop a process core competence and improved business excellence. Heads of quality managers are constantly asking us how they could achieve higher levels of productivity and even drive business results process quality innovation. There is a need to internalize methodologies for incremental innovation and particularly breakthrough innovation.

This intensive training is based on intensive research by QAI on major process innovation needs of the software and BPO industry.

Workshop Contents

Clearly articulate the meaning of the word 'Innovation' and understand what does it means to the overall quality journey.
Discover innovation ideas that meet the process quality needs of the organization.
Create simple, practical process related prototypes based on the innovation needs and ideas.
Appreciate the process design from an end user perspective.
Identify most urgent and important process innovation needs of the organization.
Create an Innovation roadmap and action plan that can be implemented immediately.
List of innovation ideas that are guaranteed to work.
A blue print of innovative ideas that you could to take to the next stage of prototyping.
Identify initial set of users for roll out of the prototype.
Identify the uses of the prototypes in the hands of the users and their constraints and conditions of usage.
Based on these purposes and circumstances, learn to develop a set usable process sets, templates, forms, checklists, metrics etc. that meets unconscious implied needs of the process users.
Develop a set of process usability and process design principles that will govern your further implementation work.

Workshop Methodology

The entire workshop will be based on sound Pedagogical methods such as the Harvard Business School case studies and methods including ancient games, breakout sessions, etc.