Quantitative Process Management
(2 Day workshop)

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"This workshop will provide practical insights into using quantitative and simple statistical techniques with a special focus on understanding variation."

Workshop Objectives

One of the major barriers for effective implementation of measurement techniques in the organizations is

Workshop is for the practitioners who would like to

1. Understand principles behind using quantitative and simple statistical techniques in software projects
2. Understand variation in the process and to use control charts effectively to make decisions and manage the projects effectively
3. Understand how to create organization performance or capability
4. Avoid pitfalls when implementing a mature measurement program in the organization.
5. Implement CMM/CMMI Level 4 process areas effectively (QPM and OPP)

Workshop Benefits

A Workshop is case study oriented to provide hands-on experience. The case studies covered in the workshop are derived from practical scenarios. The course provides different perspectives of analysis techniques. Understanding stability, variation and capability of processes will build a foundation for effective continuous process improvements.

Who Should Attend

• It is expected that participants will have some understanding of process and metrics.
• Project Managers
• Software Engineers (with at least 3 years experience)
• Software QA Professionals (SEPG/SQA)
• Experienced support professionals (IT support, Training)

Workshop Content

PART 1

• Business objectives and process characteristics
  Process vs. metrics
• Measurement Scales
• Product & Process Metrics
• Creating control charts
• Using EXCEL
• Normal and other distributions
• Understanding variation
• Common causes vs. special causes

PART 2

• Applying quantitative and statistical techniques in managing projects
• Identifying process and sub-processes for analysis
• Typical metrics used in development projects
• Typical metrics used in maintenance/support projects
• Goal setting, strategy and actions
• Natural limits vs. Goals
• Process capability control charts using project data
• Process stability considerations
• Identifying common causes vs. special causes
• Bringing process under control
• 7 QC tools

PART 3

• Organization process performance
• Collecting data
• Scrubbing data
• Determining organization performance/capability
• Defining performance models

PART 4

• Implementing mature measurement program
  Understanding QPM and OPP process areas of CMM
• Typical work-products of the practices of CMMI Maturity Level 4 Process Areas
• Implementation framework
• Pitfalls to be avoided when implementing an advanced measurement program
  

To help participants to practice real-life scenarios, typical case-studies included in the workshop are listed here.

• Control charts in development projects
• Control charts in maintenance projects
• Understanding variations
• Techniques such as Correlation analysis