Software Six Sigma
(2 Day workshop)

Workshop Objective

This workshop will help participants:

• Familiarize with Concept of Six Sigma, its Methodologies & Tools and applications.
• Enable to prepare a road-map for launching Six Sigma: Where, Who, When, How.
• Understand Key Success Factors & Challenges during launch, deployment & sustenance.
• Understand how to apply Six Sigma methodology in SDLC (Software Development Life Cycle) as well as Supporting Business Processes.
• Understand synergy between Six Sigma and frameworks such as CMM®/CMMI®/ PCMM®.
• Select the right methodology (DMAIC/DMADV).
  

Workshop Overview

The software industry today faces a challenging environment worldwide, characterized by ROI focused customers, increased pricing pressures and intense competition. Other business imperatives include the ability to manage projects across diverse locations and technology platforms, and the need to continuously move up the value chain. In order to respond to these challenges, the industry needs to strive for customer delight through zero defects, achieve operational excellence through predictable processes and adopt an ROI based approach to all initiatives. What is needed, therefore, is institutionalizing a management approach that ensures not just Engineering Excellence but also Business Excellence. In short, it time to adopt Six Sigma!

However, effective application of Six Sigma concepts and tools requires a deep understanding of the industry to where they are being applied. This is especially true for the software industry, where Six Sigma application is very different from traditional manufacturing and transactional environments. Typical issues are Six Sigma's synergies with other approaches such as CMM®, whether to use DMADV or DMAIC, Six Sigma tools required at each stage of the SDLC, etc

This workshop seeks to provide participants with an understanding of Six Sigma implementation in a software development environment. QAI Faculty are all certified Master Black Belts or Black Belts, and have wide ranging experience not only as Business leaders but also as Quality Leaders, leading & managing Six Sigma as well as ISO and CMM® initiatives.

How Six Sigma Helps

• A methodology for every challenge: Pure Process Improvement (DMAIC), Designing (or even migrating) New Products & Processes (DMADV),
• Integrates: Establishes Strong links to organization vision & mission, penetrates to all levels of personnel across various functions & units.
• Makes it Manageable: Provides a project based framework for all initiatives.
• Data Orientation: Qualitative as well as quantitative tools for decision making & problem solving.

Software Six Sigma: Key Concerns

• How to Apply Six Sigma in Software?

• Is it applicable in Maintenance too?

• Where to Start? What do I need?.

• How to Manage & Sustain?

• DMAIC or DMADV?

• Which tool, where?

• How are Six Sigma tools different?

• How does it integrate with ISO and CMM®? Are there synergies or conflicts?

• What are the benefits? Are the benefits tangible?
  How to calculate ROI in financial terms?

Who Should Attend

• Heads of Organizations CEO/COO

• Top Management CFO/CIO/CTO

• Heads of Functions Sales & Marketing,

• Customer Service, Operations

• Heads of Business Units

• Project Managers

• Delivery Managers

• Technical / Design Leaders

• Future Green Belts & Black Belts

Workshop Content

Day 1

• Why Six Sigma?
  • Customer Context
  • Business Context
• What is Six Sigma?
  • Terminology & Definitions
  • Process Perspective
  • Statistical Perspective
  • Financial Perspective
• What is My Sigma?
  • Process & Product
  • Short & Long Term
  • One Sided & Two Sided
  • Centered & Off Centered
• How Six Sigma?
  • DMAIC
    • Methodology
    • Tools
    • Applications
    • Benefits
  • DMADV
    • Methodology
    • Tools
    • Applications
    • Benefits
  • DMAIC Vs DMADV
• Where Six Sigma?
  • Integrating SDLC Phases
  • Integrating Support Processes

Day 2

• Model Projects
  • Software Development
  • Software Maintenance
  • Software Process Improvement
• Deploying Six Sigma
  • Six Sigma Organization
    • Champions
    • Master Black Belts
    • Black Belts
    • Green Belts
    • Finance & HR
  • Integrating the Business Cycle
  • Training & Certifications
  • Financial Benefits & ROI
• Complements & Supplements
  • ISO
  • CMM®
• Managing & Sustaining Six Sigma
  • Knowledge Management
  • People Management
  • Financial Management
  • Project Management
• Where else Six Sigma?
  • Business Development & Sales
  • Customer Service & Support
  • Finance
  • HR
  • E-Business

Who Should Attend

• Managers and Executives

• Human resources staff

• Those responsible for improving workforce management practices

• Members of People CMM® assessment teams

• Software Engineering Process Group (SEPG(SM)) managers, members.

Further details please visit us at 
www.qaiasia.com