Software Engineering & Management Courses

Process Improvement Courses

Leadership & Behavior (LaB) Process Courses

• Accredited ITIL^® Foundation Course

  
  
• Practitioner Certificate in ITSM
  • Problem Management
  • Change Management
  • Service Level Management
  • Service Desk & Incident Management
  
  
• Manager Certificate in IT Service Management
  • IT Service Support
  • IT Service Delivery

• Help Desk Analyst
• IT Service Continuity
• ITIL® Infrastructure Management
• Planning and Implementation Techniques for ITSM
• ISEB Certificate in Security Mgmt
• ISEB Certificate in Configuration, Change and Release Management

Performance Enhancement Training Programs for BPO/ Customer Contact Centere

• Quality Management
• Metrics Based Management
• Resource Management
• Effective People Management

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