| 0800
- 9000 |
Registration and Seating |
| 0900 - 0910 |
Welcome Address |
|
|
Address by Sunil
P Rangreji, Wipro Technologies-
ITSM Journey: Roadmap to Operational
Excellence |
| Address by Srinivas
Polisetty, CSC India-
Innovative Service Management –
Results Driven Business Approach |
| Address
by Brian Kerr, Axios Systems-
The Consolidated Service Desk - The
Reality! |
|
Presentation
by Mercury |
| Tea/Coffee
Networking Break |
| Address by Col TL Sharma, HCL Comnet - IT Service
Management through Implementation of
ITIL®/BS 15000: A Case Study |
| Address by T. Srinivasan,
Mercury – Managing
IT Business Risk |
| Presentation by British
Computer Society - Professionalism
in IT Service Management |
| Address
by Mira Kajko-Mattsson, Stockholm
University & Royal Institute of
Technology - Global Support
within Problem Management |
| Address by Compuware |
| 1300 - 1345 |
Lunch |
 |
Address by Pavan Subramanya Kota, Radhakrishnan Balagopal,
Kanbay - The Path Ahead
– Achieving Business Excellence
for Clientele through IT Service Excellence |
| Address by M. N. Sudarshan,
BSI – Facing the
ITSMf Certification Audit – Tips
and Traps |
| Presentation
by Compuware |
| Address by S Chandramouli,
Satyam - ITSM Operational
Layer and Business Strategy |
| Address by Ramya Gandekar, Cognizant – Implementing
Effective Service Management –
Lessons learnt from ITIL® and ITSM
|
| Tea/Coffee
Networking Break |
| Address
by Rohit Nand, Infosys
- Managing Availability - IT Service
Management to the rescue !
|
| Address
by Sudipto Marjit, Tata Technologies
- The IT Balanced Scorecard –
Imperative for the New Age CIO
|
| Address
by Vinod Agrasala, QAI –
ITIL – Beyond the Process Areas!
|
| Address
by Satish Syal, NIIT
- Information Technology Controls:
A Key to Internal Controls |
| 1735- 1740 |
Vote
of Thanks |
| * Subject to Change |
