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Organized
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Organized with the support of the IT
Service Management Forum (itSMF), UK,
the only internationally recognized and
independent organization dedicated to IT
Service Management. itSMF has 2500 member
companies globally and chapters in about
27 nations, with the India chapter being
launched soon. |
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The
keynote speech by Aidan Lawes, CEO,
itSMF, UK was easily the best presentation
of the conference. Aidan's highly engaging
style of delivery and strong content set
exactly the right tone for the rest of the
day. |
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19 presentations encapsulated
in 1 action-packed day, incorporating the
essence of the topics that were covered
in itSMF’s 3-day global conference
held in Nov 2004 at Brighton, UK. An armchair
view of the global scenario, without leaving
your doorstep! |
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150 delegates from over 50 companies,
with strong representation from leaders
of the Indian IT Service Management industry
(Infosys, Wipro, TCS, Satyam, Patni, HP,
IBM, BSI). Importantly, the Right people
from the Right organizations. |
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A opportunity for delegates to interact
and network with International and Indian
ITSM Practitioners/thought leaders.
A chance to appreciate global trends and
accelerate implementation of IT Best Practices,
based on ITIL and BS 15000. |
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All
selected papers and presentations below have been
uploaded on our website (wherever we had the speaker’s
consent to do so.) To view/download the presentations
click on the following link:
http://www.softwaredioxide.com/conference/papers |
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'Architecting
the Future' by Aidan Lawes, itSMF,
UK |
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'Service
Management, Programme Management and Project
Management – Why integrate' by Adrian
Leach, Parity, UK |
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'IT Service Excellence and BCP-DR Best Practices'
by Dhiraj Lal, QAI India |
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'IT Infrastructure
Management Process Improvement through Six
Sigma' by Manjanath Nayak, Som Nath
Singh & Karthik S Rajan, Microland |
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'7 Stride
Implementation Approach for ITIL Service Management'
by Sonali Akhave, Patni |
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'Implementation
of Balanced Scorecard' by Sudipto
Marjit, Tata Technologies |
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'Service
Desk Tools - Comparison & Recommendation'
by T. Malarselvan, TCS |
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'Service
Level Management Process' by Pankaja
Acharya, QAI India |
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'BPO
IT Challenges: Critical Success Factors' by
Tharun Kumar, ICICI oneSource |
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'Auto
Discovery-Key Component of Change & Configuration
Management' by Adarsh Kumar, Infosys |
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'ITSM
- GLBA-SAS 70 Framework' by S.Chandramouli,
Birlasoft |
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'ITIL
Implementation – A Perspective' by M
Mayavannan, TCS |
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'Professionalism
in ITSM' by Graham
Morris, British Computer Society |
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'ITIL
& CMMI- Complementary or Confilicting?'
by P J Corum, QAI MEA |
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'Management
of IT Security' by Col Koregaonkar,
MBT |
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'BS15000
– How it can help your Business' by
John Groom, ex-OGC |
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'The
Journey to BS 15000' by R Srinivasan,
Wipro |
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'Managing
IT Challenges under Confilicting Mandates'
by M V Sharma, CSC |
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'Driving
Improved Global IT Service Delivery with ITIL
and Six Sigma Rigour' by Gautam Rao,
GE John Welch Center |
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QAI
recognized the pioneering efforts
of 40 ITIL qualified professionals by awarding
them with hand picked text books, to help them
further their knowledge on aspects of ITSM. The
books were graciously supplied by Tata McGraw
Hill, and were presented to the awardees by Graham
Morris of the British Computer Society. |
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owe a debt of gratitude to the following organizations,
who helped us make this conference a grand success: |
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| ITIL
® is a Registered Trade Mark, and a Registered Community
Trade Mark of the Office of Government Commerce, and is
Registered in the U.S. Patent and Trademark Office. |
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