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- Global
Support within Problem Management
Mira Kajko-Mattsson, Stockholm
University and Royal Institute of Technology
- The
Consolidated Service Desk - The Reality!
Brian Kerr, Axios Systems
- Managing
IT Business Risk
T Srinivasan, Mercury
- ITSM
Journey: Roadmap to Operational Excellence
Sunil P Rangreji, Wipro
Technologies
- Innovative Service Management – Results Driven Business Approach
Srinivas Polisetty, CSC
- ITSM
Operational Layer and Business Strategy
S.Chandramouli, Satyam
Computers
- Information
Technology Controls: A key to Internal Controls
Satish Kumar Syal,
NIIT
- Facing
the ITSMf Certification Audit - Tips and
Traps
M N Sudarshan, BSI
- IT
Service Management through implementation of
ITIL®/BS 15000 : A Case Study
Col. T L Sharma, HCL
Comnet
- The
Path Ahead – Achieving Business Excellence
for clientele through IT Service Excellence
Pavan Kishore Subramanya Kota, Radhakrishnan
Balagopal, Kanbay
- The
IT Balanced Scorecard – Imperative for
the New Age CIO
Sudipto Marjit, Tata Technologies
- Implementing
Effective Service Management - Lesson’s
Learnt from ITIL® and ITSM
Ramya Gandekar, Cognizant
- Managing
Availability – IT Service Management to
the rescue!
Rohit Nand, Infosys
- ITIL-
Beyond the Process Areas!
Vinod
Agrasala, QAI India
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| ITIL
® is a Registered Trade Mark, and a Registered
Community Trade Mark of the Office of Government
Commerce, and is Registered in the U.S. Patent and
Trademark Office. |
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