COPC Clients

Companies Implementing COPC® in India

COPC® is widely regarded as the de-facto standard for Contact Center and BPO operations management and performance improvement across the world. India, the world’s leading Services provider country has adopted COPC® across the industry:

Accenture
Contact Center Services
Bangalore, India
Certification Applied

Accenture's comprehensive portfolio of business process outsourcing services provides industry-specific, as well as cross-industry BPO solutions that enable our clients to focus on core competencies, achieve operational excellence, and outperform the competition.

AOL India Pvt. Ltd.
Bangalore, India
Certification Applied

America Online is the world leader in Interactive Services, Web Brands, Internet Technologies and E-Commerce Services. Part of the Time Warner Group, the organization has over 20 million members worldwide. America Online has built the largest and most engaged audience in the online world with services that reach across all connections. AOL India is the largest of AOL's nine global contact centers. The center, which opened in 2002, has grown to an employee population of 1,800 strong. A 24/7 operation, AOL India, is a totally inbound contact center, providing customer acquisition and support services to its global customers.

Citigroup Global Services Ltd (CGSL)
CoE Funds Transfer & Investigations
Mumbai, India
Certification Applied

CGSL provides Business Process Outsourcing and Call Center services to the Citigroup entities across the globe. Devising solutions that are aligned to serve clients engaged in a range of complex businesses from Cards Operations, Mortgages, and Capital Markets, Cash Management & Trade Services, covering the entire gamut of retail and corporate banking product lines of Citigroup.

Citigroup Global Services Ltd (CGSL)
Cards
Chennai, India
Certification Applied

Citigroup Global Services Ltd. (CGSL)
Nesco Site
Mumbai, India
ReCertified

eFunds India Ltd.
Mumbai, India
Certification Applied

Headquartered in Scottsdale, Arizona (U.S.), eFunds Corporation is an industry leader with nearly 30 years of experience and expertise in electronic payments. eFunds provides electronic funds transfer (EFT) software and processing, fraud and risk management to institutions, retailers, electronic funds transfer networks, government agencies and other businesses around the world. The Global Outsourcing Services arm of eFunds: processes 80 million transactions, 5 million orders, 100,000 invoices and bills, and 2.5 million records/documents; handles over 137 million calls and 1.5 million e-mail transactions using its onshore/offshore capabilities in back office, contact center, IT development and process improvement. eFunds Global Services helps organizations deliver more effective customer account management and services.

eFunds India Ltd.
Gurgaon, India
Certification Applied

Firstsource Solutions Limited
RMZ Ecospace Center
Bangalore, India
Recertified

Firstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN) is among India’s leading BPO (business process outsourcing) service providers. Firstsource provides customized business process management to global leaders in the Banking & Financial Services, Telecom & Media and Healthcare sectors. It’s clients include six “Fortune Global 500” banks, two “Fortune Global 500” telecommunications companies and three “Fortune 100” healthcare companies. Firstsource has a global delivery model with operations in India, US, UK, Argentina and Philippines.

Firstsource Solutions Limited
Paradigm Bldg., Mindspace New link Rd.
Mumbai, India
Certification Applied

Firstsource Solutions Limited
Tidal Park
Chennai, India
Certification Applied

Firstsource Solutions Limited
4D Building, Mindspace New Link Rd.
Mumbai, India
Certification Applied

Genpact Genworth CoE
Life and Long Term Care New Business
Gurgaon, India
Recertified

Genpact (formerly GE Capital International Services) is a pioneer and market leader in the Business Services and Technology Solutions industry. Genpact has a Global workforce of over 19,000 employees & has delivery centers located in India, China, Hungary, Mexico and Romania. Genpact provides a wide range of business-process services and technology solutions including Finance & Accounting, Customer Service, Collections, Document Management, Managed IT Services, Software, Analytics, Content Solutions, and Supply Chain Management.

HCL BPO
Center N3, C-23
Noida, India
Certification Applied

Established in 2001, HCL BPO has rapidly moved to the top-tier of the offshore BPO Service Providers. HCL BPO currently operates from eight centers located across India, UK and Malaysia, delivering a broad and diverse range of processes deploying Voice, Web and Data channels. The processes span both Back as well as Front office functions and include Collection & Receivables Management, Procure-to-pay, and Product Support as well as Customer Care, Order Management and Mortgage Processing. Apart from English, HCL BPO can also deliver services in multiple languages.

HCL Technologies BPO Services Ltd.
Center N1, A 104, Sector 58
Noida, India
Recertified

Hewlett-Packard (HP)
Global Solutions Center
Bangalore, India
Certification Applied

HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing for consumers, enterprises and small and medium businesses.

Hinduja TMT
Covad Program
Bangalore, India
Certification Applied

HTMT has emerged as an IT company that delivers time and cost effective solutions to its vast and diverse clientele all over the world, adding value and simplifying life for its customers.
To meet the challenges on the horizon as digital odyssey gathers pace, HTMT has on board, skilled professionals from the diverse fields of IT, Telecom, Banking, Finance, Transport, Manufacturing, Health Care, Insurance and Education backed by world-class infrastructure that is continuously improved to ensure global standards of environment, resources and deliverables.

Infosys BPO
Pune, India
Certification Applied

Infosys BPO (formerly Progeon) was started as the business outsourcing subsidiary of Infosys Technologies in 2002. Today, they are recognized as one of the leading BPO companies in India by NASSCOM, Dataquest, the International Association of Outsourcing Professionals, Red Herring, Businessworld, etc. They combine domain knowledge, process skills and a technology heritage to offer their clients predictable, ‘no-surprises’ process outsourcing. Their transition methodology is built on the experience of having moved over 500 processes across industries from client locations. With best-in-class systems and processes, Infosys BPO provides outsourcing solutions across several vertical and horizontal focus areas. We operate in India, the Czech Republic, China and Philippines (through a partner).

Intelenet Global Services Ltd.
Barclays Programs: IAT, BBM, & OLB and TU Programs: Inbound Voice & Data BPO
Mindspace, Malad
Mumbai, India
Certified

Intelenet Global Services Ltd. (Intelenet) is a leading integrated Business Process Outsourcing (BPO) company, jointly owned (50:50) by Barclays Bank of the UK and Housing Development Finance Corporation Limited (HDFC Ltd.), India’s leading financial services group. Incorporated in 2000, Intelenet Global Services` today has 17,000 employees across 17 delivery centres in 7 cities across India.

Intelenet delivers Contact Centre Management, Finance & Accounting Services (F&A), Transaction Processing Services, IT & Process Consulting to clients worldwide across domains such as Financial Services, Retail, Insurance, Telecom, Manufacturing, and Travel & Hospitality. Intelenet’s industry-specific focus provides a deeper understanding of the processes and technology required to provide superior delivery.

Intelenet Global Services Ltd.
Malad and Mahape
Mumbai, India
Certification Applied

Intelenet Global Services Ltd.
Household Back Office Voice program
Mumbai, India
Recertified

NIIT SmartServe Ltd.
Jaguar Program
Gurgaon, India
Certified

NIIT SmartServe(NSS) is a wholly owned subsidiary of NIIT Technologies. Its primary operations are based out of Gurgaon with a disaster recovery site in New Delhi.
For global coverage, it uses entities owned by its parent company (NTL) for similar purposes, in Bangalore, Chennai, Kolkata, Mumbai, New Delhi (all in India), U.S.A, Austria, Belgium, Germany, Netherlands, Switzerland, Australia and the Asia-Pacific.
NSS has a wholly owned subsidiary in the UK called NIIT SmartServe Ltd., UK to cater to marketing and customer management requirements.

NIIT SmartServe Ltd.
Orion Program
Gurgaon, India
Recertified

NIIT SmartServe Ltd.
Gurgaon, India
Certified

TransWorks Information Services Ltd.
Voice Entity
Mumbai, India
Recertified

TransWorks is one of India's leading outsourcing companies operating in the Business Process Outsourcing (BPO) and Customer Relationship Management (CRM) space. TransWorks provides inbound customer service, including technical support, email/web-chat support, and outbound telemarketing and collections calling to Fortune 500 and mid-sized companies in the US and UK. Our BPO services include transaction processing, financial accounting and human resource (HR) related services. TransWorks services are designed to provide end-to-end outsourcing solutions to clients. The service delivery platforms are organized along two main areas - CRM and BPO.

TransWorks Information Services Ltd.
Monster
Bangalore, India
Certification Applied

TransWorks Information Services Ltd.
Non-Voice
Mumbai, India
Recertified

Vertex
Gurgaon, India
Certification Applied

Vertex is a leading UK provider of outsourced business services and technology solutions with expertise in customer management.
They develop and implement a range of service solutions including transformational outsourcing, combining their skills in consulting, technology and outsourced service provision to stimsulate and facilitate business change and flexibility.
They work in partnership with clients in the UK commercial, financial services, utility and public sectors to deliver operational and customer service excellence.
Their head office is near Liverpool and their 9000 employees are based in 68 locations across the UK, USA, Canada and India.

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