COPC Clients

	Success Stories from Clients

	“Customer service and operational efficiency have always been a key focus for us. We consistently work to deliver quality output to all our clients and their end customers. Certification to the COPC-2000® CSP Standard has allowed Citigroup Global Services to take this commitment to the next level.”
	Citigroup Global Services Ltd.

	"With effective deployment of the COPC-2000® Standard and Six Sigma processes we are in a unique position to deliver a much higher value to our clients.”
	Wipro BPO

	"We have always had a strong focus on process improvements at Sutherland. With this certification to the COPC-2000® CSP Standard, we believe we have established a best in class customer experience standard. The overall certification process has contributed significantly to improvements in efficiencies, forecasting and staffing and performance improvement enabling us to better leverage our Pay for Performance model.”
	Sutherland Global Services

	"COPC has proved to be beneficial to us in almost every area of our business. Be it our stakeholders, our clients, our end users, or, our employees. We have seen and experienced it's benefits in every aspect of our business over the last six years of being successively recertified on this Standar"
	Transworks Information Systems Ltd.

	"We at HCL were one of the early movers on COPC in India with starting the journey as early as 2003 and achieving certification on COPC 2000 Rel 3.3 in 2004. COPC Framework of aligning Cost & Revenues with Services, Quality & Customer Satisfaction with the help structure under Categories of Drivers – Enablers – Goal, really helped us align our processes to our business objectives. Well-defined metrics under Table F gave us a robust performance dashboard to review & drive good performance and identify areas to improve. QAI as a dependable and prudent business partners were always there to add value through excellent findings & inputs with ways to successfully implement COPC framework within a large organization like HCL and take full benefit of it. With 3 successful re-certification. We really appreciate COPC for giving us a structured approach towards performance management & business excellence."
	HCL Technologies Ltd.- BPO Services