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| Certified BPO Team Leader, Level 1 (CBTLSM-1): |
Month |
Date |
Venue |
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April |
14 - 16, 2008
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Mumbai
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May |
12 - 14, 2008 |
Bangalore |
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June |
02 - 04, 2008 |
Delhi |
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August |
04 - 06, 2008 |
Hyderabad |
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August |
18 - 20, 2008 |
Mumbai |
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October |
20 - 22, 2008 |
Delhi |
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November |
03 - 05, 2008 |
Bangalore |
| Certified BPO Quality Analyst (CBQASM): |
Month |
Date |
Venue |
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April |
17 - 19, 2008
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Mumbai |
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May |
15 - 17, 2008 |
Bangalore |
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June |
05 - 07, 2008 |
Delhi |
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August |
07 - 09, 2008 |
Hyderabad |
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August |
21 - 23, 2008 |
Mumbai |
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October |
23 - 25, 2008 |
Delhi |
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November |
06 - 08, 2008 |
Bangalore |
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| They
Came, They Said |
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Excerpts |
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| CBTLSM-1:
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| Subject
Knowledge and Coverage |
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- Covered
maximum possible subject areas in a comparatively
small time
- Vineet Kelkar, Styx Infosoft
- It
presented a lot of material in a very structured
fashion which helped
assimilation
- Soibal Som, Prudential
- In
my perspective, all the topics relating to the
environment we are working in
was touched upon
- R.Rajkumar, Aspinwall Technologies
- Concepts,
helping us understand quality, interactive faculty/instructor
– Bopiah Moodera, Asst. Manager,
TCS
- Experience
sharing by the instructor & the various
metrics sharing
- Sannesh Prabhu, Assistant Manager,
TCS
- The need
of metrics, the principles & abilities a
leader should have topics on importance of operations
management
- Sasikumar.P, Project Co-ordinator,
Sherpa Business Solutions (An ICICI One source
company)
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| Training
Delivery and Style |
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- Lot
of emphasis was given to what the participants
did not understand &
the concepts were explained once again
- Chaya.V, Robert Bosch
- Interactive,
practical examples, real life experiences
- Yatish Varhadi, Adventity
- The
overall knowledge and the way it was presented
was interesting
- Rashesh Raval, Styx Infosoft
- Detailed
explanation on each & every topics. Mr.
Vyas's enthusiasm level
- Ahmer Zamid Kazi, Sitel India
- Instructor's
enthusiasm, Knowledge & presentation skills
- Sanju Sainani, E-Serve International
- Stories
cited in relation to the activity, process simulation
games, team concepts
- Ram Prasath G, Sr. Quality Analyst,
Quickcut
- Good knowledge
& presentation skills of trainer
- Madhu Nagesh, Team Manager, Honeywell
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- The session
with Shantanu, instructor’s knowledge,
venue of training
- Sriram Nayak, Manager, Oracle
- The course
itself. Having an industry icon like Shantanu
Nandi talk to us
- Yogesh Poddar, Sr. Process Executive,
Progeon
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- This
is the first structured training program on
the subject in the country which
was successfully held and it was practice oriented
- Sanjiv Goel, Bhiwani
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Concentrated more on applying principles rather
than just 'gyaan‘
- Hemanth Kumar, Transworks
- Focus,
relevancy, interesting insights
- Suryanarayan Sharma, E-Funds International
- The exposure
to the information & theories, the networking
between companies/ people
- Vikram Tadimalla, Process Trainer,
Siemens
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| CBQASM: |
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| Subject
Knowledge and Coverage |
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- Great
examples to emphasize on a point, excellent
subject knowledge
- Sajid Patel, E-Serve International
- The
overall perspective about quality, different
views and how to implement
certain things in my work area assimilation
- Gautam Banerjee, Adventity
- Overall
touch base on the topics, detailed work book
for reference, egs sited, etc
- Deepali Dhole, Adventity
- Instructor’s
knowledge over the subject content - Abhinav
Mehta, BPE
– Quality, Honeywell
- As a fresher
it gives us a vast knowledge on the subject
very interactive & not monotonous, excellent
delivery of data. An excellent choice of instructors
- I could not have asked for more as a fresher
to this arena
- Manju Menon, Technical Support Engineer,
Hewlett Packard
- The variation
or the number of topics covered - Shruthi Sukumar,
Quality Analyst, Accenture
- Participative
exercise, example through stories, industry
exposure, knowledge of practices
– Tajuddin, Sr. Executive Quality,
Transworks
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| Training
Delivery and Style |
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- Liked
the solving of case studies at the end of each
day. It really helped me in doing better data
interpretation
- Sajid Khetani, Wipro Spectramind
- I
liked the trainer's style of coaching. Also,
more importantly the crispness in the program
- Preshit Gadkari, Compass Connections
- The
fact that the material was given in the beginning
itself. Each session was
on schedule, and a lot of real-life insights
shared by the trainer
- Hitesh Dixit, Compass Connections
- The
style of delivering lecture & dissemination
of related information
- Abdullah Rakeeb, Baddasoft
- Well-placed
and interesting with break out activities at
the right times
- Swetha Sukumar, Team Lead, TCS
- The trainer
was good and informative, usage of graphs, games
and lessons behind them
- Shaji Raju, Process Analyst, Microland
- Interaction
about the best practices, live examples &
seminars were discussed, several QC tools
- Bhavin Pandya, Team Lead- Operations,
Transworks
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- The lecture
provided with connecting games & stories.
Excellent lecture by Geetha Panda
- Paul Andrew, Executive (Quality &
Compliances), Aspinwall Technologies
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- It
introduced me to a new industry - altogether.
Good mention of anecdotes to
emphasize context on a point
- Mamta Sinha, CMC
- Good
interactive session was focused and had fun
learning
- Dominic Thomas, Tata Infotech
- The
wide scope covered along with the presentation
- Harshal Ghodgaonkar, Tata AIG
- The Method
of presentation, the discussions and group exercises.
The presentation was outstanding in the way
it held my attention throughout, was more of
a discussion than a presentation
– Rangarajan V, Quality Lead,
Affiliated Computer Services of India
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