|
|
| |
|
| |
| |
|
|
|
| Certified BPO Team Leader, Level 1 (CBTLSM-1): |
Month |
Date |
Venue |
| |
April |
14 - 16, 2008
|
Mumbai
|
| |
May |
12 - 14, 2008 |
Bangalore |
| |
June |
02 - 04, 2008 |
Delhi |
| |
August |
04 - 06, 2008 |
Hyderabad |
| |
August |
18 - 20, 2008 |
Mumbai |
| |
October |
20 - 22, 2008 |
Delhi |
| |
November |
03 - 05, 2008 |
Bangalore |
| Certified BPO Quality Analyst (CBQASM): |
Month |
Date |
Venue |
| |
April |
17 - 19, 2008
|
Mumbai |
| |
May |
15 - 17, 2008 |
Bangalore |
| |
June |
05 - 07, 2008 |
Delhi |
| |
August |
07 - 09, 2008 |
Hyderabad |
| |
August |
21 - 23, 2008 |
Mumbai |
| |
October |
23 - 25, 2008 |
Delhi |
| |
November |
06 - 08, 2008 |
Bangalore |
|
| |
| Sources
for Industry |
| |
| There are two ways that the industry acquires its Front-Line managers: |
|
| 1. |
The first is to promote the entry-level/ associates to Team Leader levels. While these employees are familiar with the ITES-BPO environment, they need to acquire general management skills such as people management, understanding of business issues, quality management and operations management as well as their application on the floor. |
|
 |
|
| 2. |
The ITES-BPO sector also recruits its Front-Line Management laterally from other industries. These managers may have some of the required general management skills. However, they are strangers to the ITES-BPO environment. |
| |
While
the 'entry behavior' in both cases would be different, the
'exit behavior' of these managers after attending the workshop
will be the same.
In the
certification program, people who are not nominated by the
company may need to go through a pre-qualification round. |
|
