Software Engineering & Management Courses

Process Improvement Courses

A. Accredited ITIL® (IT Infrastructure Library) Certificate Courses:

		• ITIL® Foundation for Service Management (ITIL® v3)
		Bridge Courses   • ITIL® V3 Foundation Bridge (Version 2 to Version 3)   • ITIL® V3 Manager Bridge (Version 2 to Version 3)
		Service Lifecycle Modules   • Service Design   • Service Transition   • Service Operation   • Continual Service Improvement
		Service Capability Modules   • Planning, Protection and Optimization   • Service Offerings and Agreements   • Release, Control and Validation   • Operational Support and Analysis
		Managing Across the Lifecycle
		ITIL® Service Manager's Certificate Course   • IT Service Support   • IT Service Delivery
		Practitioner Certificate in ITSM   • Problem Management   • Change Management   • Service Level Management   • Service Desk & Incident Management

• Help Desk Analyst
• IT Service Continuity
• ITIL® Infrastructure Management
• Planning and Implementation Techniques for ITSM
• ISEB Certificate in Security Mgmt
• ISEB Certificate in Configuration, Change and Release Management

Performance Enhancement Training Programs for BPO/ Customer Contact Centere

• Quality Management
• Metrics Based Management
• Resource Management
• Effective People Management

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